- Hi
- I hope you are doing well.
- We have an urgent position listed below. Please send your most recent resume along with the expected rate if you are interested.
- Role: Verint: "WFM Business Analyst"
- Location: Seattle, WA(Onsite)
- Visa: USC/GC Only
- Job Description
- Leverage Verint WFM expertise to analyze staffing needs, business trends, and workforce performance, delivering actionable insights through forecasting, scheduling, and reporting optimization.
- 10+ yrs of Experience Required
- Analyze workforce management requirements and translate business needs into effective Verint WFM solutions.
- Develop and maintain forecasting models to predict contact volumes, workload demand, and staffing requirements.
- Perform capacity planning and workforce analysis to ensure optimal resource utilization and service levels.
- Create, optimize, and manage schedules based on business demand, operational goals, and employee preferences.
- Monitor workforce performance metrics, adherence, shrinkage, occupancy, and productivity trends.
- Generate and deliver operational reports, dashboards, and actionable insights to leadership teams.
- Collaborate with operations, HR, and business stakeholders to improve workforce efficiency and customer experience.
- Identify process improvement opportunities and recommend enhancements to forecasting, scheduling, and reporting practices.
- Support Verint WFM configuration, testing, upgrades, and implementation of new functionalities.
- Ensure workforce management processes align with business objectives, SLAs, compliance requirements, and best practices.
- Verint WFM, Forecasting, Scheduling, Capacity Planning, Workforce Analytics, Reporting, Contact Center Operations.
- Thanks & Regards
- SHIV PRASAD | Raas Infotek Corporation
- IT Talent Acquisition | Recruitment | Staffing Solutions
- 302-286-9740 Ext. 135 | [email protected]
- ⌂ 262 Chapman Road, Suite 105A, Newark, DE 19702
Mention you found this on Data First Jobs — it helps us bring you more roles like this.
WFM Business Analyst / Verint WFM Analyst
Raas Infotek
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