Warranty Analyst

Overview

Quinn Company, your local Caterpillar store, is hiring a Warranty Analyst in Santa Maria, California.

Quinn Company is a Caterpillar dealership founded in 1919. The company sells, services, and rents a full line of new and used construction, agricultural, and material handling equipment, diesel and natural gas engines.

As a Caterpillar Dealership, Quinn Company enjoys a unique ability to be a nimble company with entrepreneurial spirit and leverage the global reach and support of a Fortune 50 company… local and global at the same time.

Quinn Company ranks among the top performing Caterpillar Dealers in the world. This competitive, performance based drive is the foundation of the company’s culture.

The Warranty Analyst's processes and administers warranty from manufacturers.

Wages

The Warranty Analyst's starting wage will depend on experience and education. $30.00 -$35.00

Responsibilities

The Warranty Analyst's essential duties and responsibilities include the following. Other duties may be assigned.

• Reviews warranty jobs, write claims and update tracking system.
• Assists, Mentors, and Trains as needed less experienced and new Warranty Analysts.
• Monitors Warranty Groups Claim Submissions to vendors for accuracy as needed.
• Notifies and redirects to responsible Department and Manager Claims received with missing required submission detail.
• Monitors Warranty Group Claim Submissions timelines to meet Initial Claim Average Age.
• Processes claims and settlements.
• Enters SIMS (Service Information Management System) reports into computer.
• Prepares parts return requests and distributes to appropriate location and department.
• Reviews all warranty registrations to verify accuracy.
• Compiles warranty analysis reports to monitor warranty dollars spent.
• Prepares monthly warranty reports for Business Units.
• Prepares monthly service operation reports.
• Maintains records of service letters.
• Act as resource for warranty information. Maintain good working relationship with Parts, Service, Accounting and Sales.
• A fit with Quinn Company’s performance driven culture and values of Integrity, Teamwork, Respect, Quality and Service.

Qualifications

High school diploma or general education degree (GED) and ten years related experience and/or training; or equivalent combination of education and experience. Strong technical knowledge of Machines, Marine, Power Generation, Truck Engine and Ag product lines.

Quinn is an Equal Opportunity Employer M/F/V/DV

Quinn Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status. Quinn Group, Inc. has established an Affirmative Action Plan to promote the employment and advancement of members of those covered groups identified by statute and regulations, including minorities, women, qualified disabled individuals and all Veterans and disabled Veterans