Position: Unified Communications Analyst
Location: Chicago, IL (5 days per week onsite for first two month, then they will transition to hybrid 3 days onsite)
Duration: 12 months (Great possibility to extension)

Job Summary
The Unified Communications (UC) Analyst is responsible for the operations and support of all Unified Communications-related technologies. This position is responsible for supporting hardware and software components for cloud and on-premises Unified Communication solutions following established standards, within a fast-paced, multi-priority environment where team members will face new challenges daily.

Typical Duties
Perform daily operations, administration, and support for all Unified Communications technologies, including but not limited to Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Instant Messaging & Presence, Jabber, Nice CXOne Contact Centre platform, Cisco Emergency Responder (E-911), Smart Boards, conferencing and meeting room solutions, Cisco Expressway, e-Fax / RightFax, IVR, paging solutions, voice gateways, and Cisco CUBE.
Respond to system alerts and alarms and perform proactive health checks to ensure UC system's remain operational and potential issues are identified before they result in service disruption.
Manage mobile services, including ordering, provisioning, activation, deactivation, troubleshooting, maintenance, inventory tracking, billing review, documentation, and coordination with wireless carriers and internal departments.
Support conferencing and meeting room technologies, including Smart Boards, video conferencing systems, room audio/video equipment, microphones, speakers, displays, cameras, touch panels, collaboration devices, and related meeting room integrations.
Perform Moves, Adds, Changes, and Deletes/Disconnects (MACD) for UC services in support of new site deployments, department moves, construction projects, clinic expansions, and technology refresh initiatives involving phones, voice gateways, paging, conferencing, mobile services, call routing, IVR, and related UC infrastructure.

Minimum Qualifications
Associate's degree in computer science, Information Technology, Telecommunications, or a related field; or the equivalent of professional work experience.
Sound knowledge of Unified Communications including, but not limited to, Cisco Unified Communications Manager, Unity Connection, Jabber, Cisco Emergency Responder, Cisco Expressway, voice gateways, and related collaboration platforms.
Sound knowledge of VoIP and networking protocols such as SIP, MGCP, SCCP, RTP, and SRTP.
Sound understanding of call flows, end point registration process, and call trees.
Understanding of IVR and call center platforms like Nice CXOne, UCCX, and paging systems.
Understanding of network switching and routing as related to Unified Communications, voice VLANs, PoE, QoS, DHCP, DNS, TCP/IP, and endpoint connectivity.
Demonstrated ability to learn new technologies quickly and apply technical concepts in a practical support environment.
Demonstrated flexibility, organization, responsibility, and self-motivation.
Strong willingness to work in a team environment with other engineers, contribute to shared goals, and remain teachable and receptive to feedback, mentoring, and knowledge transfer.
Exposure to Linux and Windows Server Operating System.
Familiarity with Active Directory and ticketing system usage.
Knowledge of mobile device support, cellular service management, wireless carrier coordination, and mobile device troubleshooting.
Conceptual understanding of conferencing, collaboration, Smart Board, and meeting room technologies.

Preferred Qualifications
Bachelor's degree in computer science, Information Technology, Telecommunications, or a related field; or the equivalent of professional work experience.
Ticketing system tools experience, including Fresh Service, ServiceNow, or Service Manager.
VMware or Hyper-V experience preferred.
Cisco 350-801 CLCOR Certification.
Three (3) years of technical and functional support experience in an extensive healthcare system with multiple hospitals and ambulatory clinics.
Experience supporting enterprise mobile device programs, wireless carrier accounts, cellular inventory, device lifecycle management, and mobile service billing.
Experience supporting enterprise conferencing, video collaboration, Smart Boards, meeting room systems, and integrated audio/video solutions.
CCNA certification.

Unified Communications Analyst

Similar Analytics Jobs

HRIS FUNCTIONAL ANALYST- (REMOTE, GA, US, REMOTE)

Financial Analyst

Data Analyst, Business Intelligence — Entry Level

Healthcare Business Analyst(26-23951)

Sales Incentives & Planning Analyst

Mergers and Acquisitions Analyst