- Job Title: Technical Support Coordinator
- Location: MASON, OH
- Employment Type: Temp to Perm
- Job Overview
- The Technical Support Coordinator provides inbound technical support via phone and chat to store and field users, assisting with system, hardware, and application-related issues. This role requires strong troubleshooting skills, customer service focus, and the ability to work in a fast-paced support environment.
- Key Responsibilities
- Handle inbound calls and chats to resolve technical issues
- Troubleshoot hardware, software, and application problems
- Interpret system errors and provide clear resolutions
- Escalate unresolved issues to Level 2 support teams
- Document all interactions in call tracking systems
- Assist in software updates and system rollouts
- Support user training and documentation updates
- Coordinate with internal teams and external vendors
- Work Schedule
- Training: 9:00 AM – 5:30 PM (Virtual)
- Production Hours:
- Mon–Fri: 8:00 AM – 12:00 AM
- Sat: 9:00 AM – 10:00 PM
- Sun: 10:00 AM – 10:00 PM
- Shift: Rotational (8:00 AM – 3:30 PM start range)
- Includes 1 weekend shift + 1 weekday off
- Required Skills
- Strong technical troubleshooting ability
- Excellent communication (verbal & written)
- Customer-focused with professional phone etiquette
- Ability to multitask in a fast-paced environment
- Basic knowledge of computer systems, hardware & software
- Preferred Qualifications
- Prior call center or technical support experience
- Experience in retail/POS systems environment
- Familiarity with remote diagnostics tools
- Education & Experience
- High School Diploma required
- College education preferred
- 0.5–2 years of technical support or customer service experience
- Additional Requirements
- Must be able to convert to full-time after 6 months (no fee)
- Pre-screen questionnaire + Internet speed test required with resume
- Flexible to work evenings, weekends, and rotating shifts
Mention you found this on Data First Jobs — it helps us bring you more roles like this.
Technical Support Analyst(Local to Ohio)(1-4 years exp)
Tachyon Technologies
Similar Analytics Jobs
View all Analytics jobs→Tundra Technical Solutions
Senior Business Analyst
New
Brant County, Ontario (Canada)$70,000 - $80,000
TD
Credit Analyst II
New
Saint-Léonard-d'Aston, Quebec (Canada)
TD
Senior FCRM Testing Analyst (4558)
New
Toronto, Ontario (Canada)
Lincoln Property Company
Risk Analyst
New
Dallas, Texas (USA)
Aptino, Inc.
Capital Markets Application Support Analyst
New
Toronto, Ontario (Canada)$50,000 - $50,000
State of Delaware
Management Analyst II
New
Delaware (USA)
Like this role? Get carefully selected jobs like it, twice a week, straight to your inbox.
Free, no spam. Unsubscribe anytime.