Specialist, Digital Product Analyst (Digital Member Hub)

If you're passionate about helping a Fortune 100 company with nearly $70 billion in annual sales drive their strategy forward through innovative product development and advancing strategic partnerships to protect customers, then Nationwide is the place for you! At Nationwide®, "on your side" goes beyond just words. Our customers are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care.

The Specialist, Digital Product Analyst Will

• Collaborate with the Digital Member Hub (DMH) Product Team and peers to support product impact analysis across core capabilities such as Login, Registration, Preferences, and other related activities.
• Contribute to product measurement and reporting, VOC analysis, and trend monitoring. Provides actionable insights to help inform day-to-day product decisions, ensuring the health and performance of DMH features.

The strong preference for this role is to be hybrid to the Columbus, OH offices but remote considerations will be made.

This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.

Job Description Summary

Do you want to be a member of a team that aspires to lead digital innovation in the insurance and financial services industry? Are you an entrepreneur at heart, able to pivot quickly and be agile in your approach? If you’re passionate about fueling growth, driving brand choice and solving needs in ways that haven't yet been imagined, then Nationwide’s Digital Product Management Group may be the place for you!

As a Specialist, Digital Product Analyst, you'll collaborate with and coordinate efforts across an agile team responsible for creating digital products and solutions that are practical and usable. You'll use research and industry/competitive analysis to prototype and test products.

Job Description

Key Responsibilities:

• Conducts detail customer and product impact analysis for a single product, experience and/or line of business. Typically provides analysis and data to the Product Owner to assist with prioritization and decision making.
• Participates in usability research and reviews results with Digital Product Managers and/Owners. Provides input to User Experience team in the development of wireframes and prototypes.
• Conducts competitive analysis on customer digital product landscape and business segment specific competitors at the direction of the Product Manager or Product Owner. Provides results for others to review and use.
• Conducts current state business landscape analysis including people, process, technology assessments, plus future state business analysis. Provides findings to Product Manager and/or Product Owner and agile team.
• Keeps up on the latest digital trends as well as customer needs and behaviors.
• Works with the Digital Product Owner to detail and deliver requirement artifacts.

May Perform Other Responsibilities As Assigned.

Reporting Relationships: Reports to Director, Digital Product Management. This is an individual contributor role.

Typical Skills And Experiences

Education: Undergraduate studies in business administration, user experience, process engineering or related subject matter.

Experience: Typically, five or more years of demonstrated experience in conducting discovery and analysis activities for customer-facing digital solutions. Proven experience with agile delivery methodologies and product management/owner principles a plus.

Knowledge, Abilities and Skills: Insurance/financial services industry knowledge a plus. Proven understanding of internet technologies and website management. Strong verbal and written communications skills. Ability to analyze qualitative and quantitative information and present findings concisely and effectively. Ability to work in a matrix environment and take direction from multiple sources. Able to set work priorities, timeframes and accomplish a task in the most effective manner.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resources Business Partner.

Values: Regularly and consistently demonstrates Nationwide Values.

Job Conditions

Overtime Eligibility: Not Eligible (Exempt)

Working Conditions: Normal office environment.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

We currently anticipate accepting applications until 06/08/2026. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

This position could be filled within any of the lower 48 U.S. states.

Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.

For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf

Note To Employment Agencies

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.

The national salary range for Specialist, Digital Product Analyst : $95,500.00-$177,500.00

The expected starting salary range for Specialist, Digital Product Analyst : $95,500.00 - $143,500.00