Operations Analyst

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• About the Opportunity
• This organization is the global platform built for businesses to send thousands of payouts to anyone, anywhere, for free. It is trusted by 20,000 organizations to deliver gift cards and money to millions of recipients worldwide. Customers rave about how fast and easy the platform is to use.

• The organization is profitable and growing without outside investors. It fosters a fully remote, high-documentation, low-meeting culture, which means more time for what matters in both professional and personal life. The team agrees – employee NPS is in the high 80s.
• This role is seeking an Operations Analyst to join a small-but-mighty operations team. As the third person on the team, this individual will shape how day-to-day compliance operations are handled and will have real autonomy to drive impact. This role sits at the intersection of security, user experience, and sound judgment, requiring someone who doesn't just follow rules but thoughtfully balances risk, customer needs, and operational excellence.

• Key Responsibilities
• Review account activity and make informed decisions using AI-assisted analysis. Investigate payment approval requests, flag anomalies through pattern recognition tools, and make sound judgment calls on approval or escalation, combining human judgment with AI insights.
• Identify suspicious activity and fraud patterns. Learn about regulatory requirements as they come up and help implement them in day-to-day work. Use AI tools to rapidly surface anomalies and patterns, freeing focus for the judgment calls that matter most.
• Suggest process improvements that could make things more efficient or reduce risk. Document learnings and share them with the team.
• Balance compliance with user experience by using AI to process large datasets, draft communications, and analyze trade-offs at scale. Work cross-functionally with product, support, and business teams to make decisions that reduce risk and support scalable growth.

• Required Qualifications
• Strong analytical and problem-solving skills with exceptional attention to detail. The ability to take a messy situation, break it down, and see the pattern.
• Familiarity with AI tools and a willingness to experiment with them for productivity. Deep AI expertise is not required, but comfort learning to use LLMs, data analysis tools, or automation platforms to augment work.
• Clear communication and genuine collaboration. Ability to work well across teams, explain complex topics simply, and ask for context.
• Comfort with multitasking, prioritization, and staying organized amid competing demands.
• An ownership mindset and genuine curiosity. Taking responsibility for outcomes, seeking continuous improvement, and thinking about how decisions affect users.
• At least 2 years in an operational, compliance, or related role. Adaptability and hunger to grow are valued.

• What's cool about the role
• Competitive pay and equity. Base salary for this role is $95k to $105k.
• Real benefits. 100% covered health (US), unlimited PTO, 12-16 weeks paid parental leave.
• Fully remote. Work from anywhere in the Americas.
• Great culture.

Compensation

$95K – $105K • Offers Equity

The hiring company is an equal opportunity employer committed to building a diverse and inclusive team.