ServiceNow Business Analyst

Hiring: ServiceNow Business Analyst:

• One of our clients looking for an experienced ServiceNow Business Analyst who can work closely with business stakeholders and technical teams to drive process improvements and deliver effective ServiceNow solutions.
• In this role, you'll be responsible for analyzing existing business processes, identifying opportunities for automation and optimization, and helping design future-state processes that align with ServiceNow best practices.

• 🔹Role : ServiceNow Business Analyst
• 🔹Location : West Palm Beach, Florida , Onsite
• 🔹Engagement: Contract
• 🔹Experience : 8+ Years

Key Responsibilities:

• • Analyze current business processes across areas such as ITSM, HR, GRC, and related functions
• • Identify process inefficiencies, bottlenecks, and opportunities for improvement
• • Design future-state processes and workflows using a ServiceNow Out-of-the-Box (OOTB) approach whenever possible
• • Facilitate workshops and requirements-gathering sessions with stakeholders and SMEs
• • Create and maintain business requirements, functional requirements, user stories, and acceptance criteria
• • Serve as the primary liaison between business users and ServiceNow development teams
• • Ensure proposed solutions align with ServiceNow platform standards, governance, and best practices
• • Participate in Agile ceremonies, including sprint planning, backlog refinement, and prioritization
• • Support UAT planning, testing activities, defect resolution, and solution validation
• • Assist with training, knowledge documentation, communications, and user adoption activities
• What We're Looking For:
• • Proven experience as a Business Analyst on ServiceNow implementations or enhancements
• • Strong understanding of ServiceNow modules such as ITSM, HRSD, GRC, or similar
• • Experience with process mapping, business analysis, and requirements management
• • Strong stakeholder management and communication skills
• • Experience working within Agile delivery environments
• • Ability to bridge the gap between business needs and technical solutions
• If you're passionate about improving business processes and helping organizations get the most from their ServiceNow investment, we'd love to hear from you.