ServiceNow Architect/ Developer/ Business Analyst

Multiple ServiceNow roles:

• Position #1: Job Title: ServiceNow Technical Architect
• Location: Philadelphia, PA (Hybrid – 2/3 days Onsite)
• Domain : Telecom preferred
• Primary Skill: ServiceNow Orchestration
• Required Experience
• 8+ years of hands-on experience in ServiceNow development and customization.
• Strong experience with ServiceNow ITSM development and integrations using REST APIs.
• Experience interpreting ServiceNow Health Scan and Instance Scan reports and providing remediation solutions.
• Strong expertise in ServiceNow platform development, troubleshooting, upgrades, and patching.
• Experience with JavaScript development within the ServiceNow platform.
• Knowledge of Domain Separation and Scoped Application management.
• Experience with the ServiceNow development lifecycle and outcome-based planning.
• Ability to identify and implement platform performance improvements using Instance Observer.
• Strong analytical and problem-solving skills.
• Experience with ServiceNow DevOps, CI/CD, and integrations is an added advantage.
• Excellent communication skills with experience working in a multi-stakeholder environment.
• Demonstrated ability to lead and mentor ServiceNow engineering teams.

• Position # 2: Job Title: Senior ServiceNow Developer
• Location: Philadelphia, PA (Hybrid – 2/3 days Onsite)
• Primary Skill: ServiceNow Orchestration
• Work Location: Onsite
• Required Experience
• 5+ years of hands-on experience in ServiceNow development, customization, and troubleshooting.
• Strong proficiency in JavaScript, HTML, CSS, and ServiceNow Glide APIs.
• Experience with REST/SOAP APIs, Web Services, and ServiceNow Integration Hub.
• Experience working with Agile/Scrum methodologies and Git.
• Strong understanding of ServiceNow platform architecture and data models.
• Experience in one or more areas including Workspace Development, Portals, Integrations, CMDB, Platform Intelligence, or Reporting.
• Required Certification
• ServiceNow Certified System Administrator (CSA).
• Preferred Module Experience
• Hands-on experience with at least two of the following:
• ITSM
• CSM
• CMDB
• ITOM
• SPM

• Position # 3 : Job Title: ServiceNow ITOM Business Analyst (Customer Facing)
• Location: Philadelphia, PA (Hybrid – 2/3 days Onsite)
• Primary Skill: ServiceNow Orchestration
• Skill Cluster: CMDB | Agile Methodologies
• Work Location: Onsite
• Required Skills
• Strong knowledge of ServiceNow ITOM modules including:
• CMDB
• Discovery
• Service Mapping
• Event Management
• Cloud Discovery
• Identification and Reconciliation Engine (IRE)
• Good understanding of the CSDM 5.0 framework.
• Experience gathering and documenting business requirements.
• Strong knowledge of ITIL processes including Incident, Change, Problem, Configuration, and Asset Management.
• Experience creating BRDs, user stories, process flows, and acceptance criteria.
• Familiarity with Agile and Scrum methodologies.