Returns Analyst

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Job#: 3038378

Job Description:

Returns Analyst

Location: Portland, Oregon (Partial Remote)

Role Overview

This position is responsible for managing the end-to-end parts returns process for the dealer network. The role involves coordinating with multiple departments to ensure accurate and timely processing of returns, developing and maintaining process documentation, and analyzing data to identify opportunities for improvement. The ideal candidate will have strong analytical skills, experience in a supply chain or logistics function, and the ability to work effectively in a team environment.

Key Responsibilities

• Manage the complete parts returns process for the dealer network.
• Coordinate cross-functionally to ensure accurate and timely return processing.
• Develop and maintain standard work instructions and process documentation.
• Respond to returns inquiries and resolve processing issues.
• Support internal and external training related to returns processing.
• Analyze returns data to identify trends and improvement opportunities.
• Participate in and lead continuous improvement initiatives focused on customer experience and operational performance.
• Serve as a decision-maker with autonomy in the returns process.

Required Qualifications

Education: A bachelor's degree in business or sciences, or an equivalent combination of education and relevant experience is required.

Experience: 0-2 years of relevant experience is preferred, or 4 years of relevant experience in lieu of a degree. Experience in a supply chain, logistics, or operations-related function is necessary. Customer service and cross-functional experience are important.

Technical Skills: Proficiency in Microsoft Office applications is required. Strong analytical and data analysis skills are essential.

Preferred Qualifications

• Experience or training in Lean principles, waste elimination, and continuous improvement methodologies.
• Experience with SAP is preferred.
• Experience with data analysis and reporting.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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