Quality Management Analyst

• Must hold an NREMT Paramedic license
• Not Eligible for Remote Work
• Starting Salary $65-75k

Company Description Monongalia Emergency Medical Services (Mon EMS) is a progressive leader in prehospital medicine, driven by clinical innovation, evidence-based practices, and an unwavering commitment to improving patient outcomes.

Located in Morgantown, West Virginia, Mon EMS is a private, nonprofit organization providing comprehensive emergency medical services, advanced life support, specialty interfacility transport, and event medicine. Responding to approximately 25,000 to 30,000 calls annually, Mon EMS serves a diverse and dynamic community, delivering high-quality medical care across a wide range of clinical environments. From high-acuity emergencies and critical care transports to providing medical coverage for major sporting events, concerts, and community gatherings, our clinicians practice medicine in some of the most challenging and rewarding settings in EMS. At Mon EMS, innovation is more than a philosophy. It is how we practice medicine.

As an early adopter of prehospital whole blood administration in West Virginia, Mon EMS brings lifesaving blood transfusion capabilities directly to critically ill and injured patients in the field. Our progressive approach to medicine extends to advanced airway management, modern resuscitation techniques, and the integration of emerging technologies that empower our clinicians to deliver exceptional care.

Central to our success is a world-class Quality Management program built on clinical accountability, data-driven decision-making, and continuous professional development. Through comprehensive clinical case reviews, performance analytics, evidence-based education, and a culture of continuous improvement, we rigorously evaluate how we practice medicine and challenge ourselves to continually raise the standard of care.

Our commitment to improving out-of-hospital cardiac arrest survival exemplifies this philosophy. Through comprehensive resuscitation improvement initiatives, detailed analysis of CPR performance, and a relentless focus on high-performance resuscitation, Mon EMS strives to turn clinical science into measurable improvements in patient survival. Our Utstein cardiac arrest survival performance well exceeds the national average, reflecting our dedication to achieving meaningful outcomes for the patients and communities we serve.

We believe exceptional patient outcomes are not accidental. They are the result of exceptional clinicians, progressive medical direction, rigorous education, and a culture that refuses to accept the status quo.

At Mon EMS, our clinicians are more than emergency responders. They are healthcare professionals practicing sophisticated medicine in challenging and dynamic environments. We invest in their development, embrace innovation, and encourage them to think critically, question convention, and help advance the profession.

We seek individuals who share our passion for clinical excellence and believe that the future of EMS is defined not simply by how quickly we respond, but by the quality of care we deliver and the lives we save.

Role Description This role is responsible for the day-to-day activities and coordination of an exceptional quality, safety, and compliance program at Mon EMS. Under general supervision of the Director of Clinical Services and the Medical Director, coordinates the collection, evaluation, and dissemination of Emergency Medical Services (EMS) data relative to specified quality assurance and quality improvement (QA/QAI) programs. This is achieved through extracting and analyzing data, building reports, reviewing clinical performance reporting, coordinating, and conducting individual case reviews and investigating incidents. Accountable for fostering a culture of patient and employee safety, continuous improvement, and assist in the systematic implementation of effective practices designed to reduce errors, increase efficiency, and improve patient outcomes. Serve as a resource to leadership and operations to help reduce costs, enhance revenues, achieve effective utilization and quality goals and objectives. Will have responsibilities in the areas of Risk Management, Corporate Compliance, and HIPAA Privacy as required. and will work closely with other members of the Clinical Services education team to plan and instruct training and enhance clinical care within the organization.

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Licensure as a State of West Virginia Paramedic, and certification as a Nationally Registered Paramedic.

EXPERIENCE:

1. Two (2) years of experience as an Advanced Life Support clinician.

2. Two (2) years of Microsoft Office experience, with emphasis on Excel and PowerPoint.

PREFERRED QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Licensure as a State of West Virginia Paramedic, and certification as a Nationally Registered Emergency Medical Technician AEMT or Paramedic.

2. Bachelor’s Degree, from an accredited college or university in business, statistics, quality, healthcare, or related field.

3. Certification and experience as an EMS Instructor.

4. Patient Safety or Healthcare Quality Certification (or obtained in 2 years)

EXPERIENCE:

1. Three (3) years of demonstrated work experience in managing programs for: QA/QI, risk management, privacy, and safety compliance.

2. Three (3) years of experience as an Advanced Life Support (ALS) provider.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1. Review reports generated by EMS personnel for accuracy, completeness, and policy & protocol compliance.

2. Conduct case reviews and evaluations of 911 communications for measurement of protocol compliance.

3. Monitor EMS system and personnel performance to provide patient care feedback by reviewing Patient Care reports to ensure correctness and completeness. Follow up with EMS personnel to correct any errors or discrepancies or provide clarification.

4. Recommend and design quality assurance and quality improvement evaluation methodologies.

5. Analyzes Computer-Aided Dispatch (CAD) data to determine trends in response time and resource utilization.

6. Recommend updates to training for individual personnel or entire department based on report reviews.

7. Support and assist with initial and continuing education, new hire classes, and other education or training programs as directed.

8. Collaborates with Medical Directors and Mon EMS leadership to make recommendations for clinical remediation and/or improvements in clinical standards of practice.

9. Liaison and point of contact for customer concerns regarding clinical matters.

10. Assists in research including data collection and written reporting.

11. Review and recommend patient care guidelines, policies, and operational procedures.

12. Conduct compliance audits for the organization to test compliance with established laws, regulations, company policies, and managerial guidelines pertaining to WV OEMS standards of care

13. Present evidence-based indicators and standards to measure, assess and improve quality patient outcomes and works collaboratively with Mon EMS leadership to approve and implement these initiatives.

14. Develop, support and deliver data analysis and services such as dashboards, scorecards and reports, to measure and trend key quality metrics, performance improvement initiatives, and support regulatory reporting requirements.

15. Investigate sentinel events, patient safety concerns, complaints, and deficiencies in standards of care, including maintaining documentation of QI investigations at the direction of the Director, Clinical Services or Mon EMS Medical Director and make recommendations for post-investigation actions to the organization

16. Maintain security and privacy of all company and patient information at all times in accordance with HIPAA and all other local, state, and federal regulations.

17. Performs data collection and analysis, to include developing reports, charts, and infographics to share data.