Production Support Analyst – L2/L3 Trading Platform

Iris's Fortune 100 direct client is looking Production Support Analyst – L2/L3 Trading Platform. Please find below Job description and share me your updated resume at [email protected].

• Production Support Analyst – L2/L3 Trading Platform
• Location: Downtown Toronto with 4 days in office

• Job Summary
• Provide user facing front office production support for local and remote users leveraging multiple platforms.
• Manage releases and coordinate bugs/enhancement with internal development and external vendors
• Work closely and integrate with the CTB (Change The Bank) team to engage in collaborative agile based development
• Engage with various technical partners and stakeholders to achieve stability in the production environment.
• Leverage your strong written and verbal presentation skills including creating of documentation in Confluence runbooks and provide update to stakeholders
• Responsibilities include rotational weekend release work + checks
• Responsible for ensuring maximum system availability, prompt and accurate remediation and response to issues and requests
• Proactive management and governance of our applications and platforms
• Leverage automation to drive efficiency and to improve the soundness of our operating environment
• Ensure strict adherence to standard operating procedures, standing order guidelines, and governance best practices
• Liaise between Business, Technology, Compliance, Surveillance, and Functional groups to help conduct regular review to help evolve our platform and to ensure the connectivity required to achieve our collective objectives
• Provide effective incident, problem and release management and regular project updates to stakeholders
• Drive IT governance and de-risking initiatives
• Lead effective knowledge sharing, documentation, and cross training to help maximize coverage and work to improve the robust of our follow-the-sun operating model

• Must Have
• Must be extremely hands on, detail oriented, assertive and proactive with both day-to-day tasks and short and long-term deliveries
• Proven ability to collaborate well with others, be strategically focused and realize continuous improvements
• Prior in-depth experience in supporting large-scale, enterprise-wide, global trading and risk platforms
• Consistently seeking to automate; Strong scripting skills (i.e., Python, PERL, etc.)
• Solid working understanding of LINUX, WINDOWS and SQL (including database concepts)
• Good organization skills , ability to effectively context switch and thrive in a fast pace environment
• Excellent verbal and written communication skills
• Strong interpersonal skills and self-starter attitude
• Bachelors of Science degree or equivalent
• Confidence and capability to quickly learn a new portfolio of applications, become an SME and train demanding users
• Proven experience with the principles of ITIL Incident Management, Problem Management and Change Management
• Experience with MS SQL / Sybase or other equivalent relational database. Ability to write on the fly DB statements
• Disciplined approach to document all processes, issues and user stories in Confluence and Jira
• Strong analytical/critical thinking with the implied ability to continuously multitask and manage priorities