Junior Field Technician (L1) - Data Centers

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Position Summary

The Junior Field Technician (L1) supports data center operations under the direct supervision of an assigned mentor technician. This entry-level role focuses on foundational, non-technical tasks while building the knowledge and skills needed to advance within the organization. The junior technician gains hands-on exposure to data center environments, safety procedures and industry standards through a structured mentorship program.

Fieldwork may include overtime, weekends, holidays and off-hours. Travel may be required based on business needs. Other duties, responsibilities and qualifications may be required or assigned.

Core Responsibilities

Site and Materials Support

• Manage and organize materials, tools and equipment to support ongoing data center projects and operations
• Assist with inventory tracking, receiving deliveries and verifying shipments against work orders
• Support short-term project labor as assigned, including cable routing preparation, labeling and general site support
• Maintain clean, organized and safe work areas in accordance with company and customer standards
• Document daily activities, task completion and any issues or observations for supervisor review

Security and Supervision

• Perform site escort duties, ensuring visitors and contractors follow established security and access protocols
• Follow all badging, credentialing and access control procedures required by the data center facility
• Do not perform capacity-critical or technical tasks unless a mentor technician is present to supervise directly

What You'll Learn

Through your mentorship, you will build foundational knowledge in the following areas:

• Basic tools, construction practices and communication network infrastructure
• Cable installation quality assurance and quality control practices
• Fiber optic cable types, construction methods and manufacturer specifications to prevent cable damage
• ISP racks, cabinets, ladder rack, fiber guide systems and termination panels from various manufacturers
• Cable testing procedures and test equipment operation
• Inside plant safety measures and hazard awareness
• Data center security processes, protocols and compliance requirements

Education and Experience

• High school diploma or GED required
• 1+ years of documented experience in a related field such as construction, warehousing, low-voltage wiring, telecommunications, electrical work or facilities maintenance
• Basic technical aptitude at the entry level; formal technical certifications are not required
• Valid driver's license with a satisfactory driving record

Key Competencies

• Attention to Detail: Follows precise instructions, spots discrepancies and keeps documentation and task work accurate
• Dependability: Shows up on time, follows through on assigned tasks and speaks up early when issues come up
• Safety Awareness: Shows commitment to personal and team safety and follows all safety protocols without exception
• Willingness to Learn: Takes on new skills and feedback with a positive attitude; asks questions and builds competence
• Communication: Communicates clearly with mentors, team members and site personnel; gives and receives instructions well
• Organization: Multitasks, stays organized under pressure and manages materials and tasks with minimal oversight
• Teamwork: Works well within a crew, supports team goals and adds to a positive work environment

Physical Requirements

• Ability to sit, climb, balance, stoop, kneel, crouch and crawl for extended periods
• Ability to lift and carry up to 75 lb (34 kg)
• Ability to work in all weather conditions, including extreme heat and cold
• Ability to work in confined spaces and at various heights as required by the facility
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role

Work Environment

• Work is performed in live, mission-critical data center facilities under strict access, security and change management rules
• Must pass a background check and drug screen per company policy, plus any pre-employment and site-access screening required by the customer
• Must obtain and keep a facility security badge and follow all site access, escort and security procedures
• Must sign and follow confidentiality agreements covering customer facilities, hardware and information
• Photography is not allowed on site unless the customer has approved it, and personal devices may be restricted
• Must wear the PPE required by the site and the task at all times on the floor