Journey HCM IT Technology Analyst - SuccessFactors Core HRIS, WFS Time, EC Payroll

SMUD is seeking a skilled IT Technology Analyst to serve as a subject matter expert for configuring, supporting, and enhancing our SuccessFactors Core HRIS, WFS Time, and EC Payroll systems. In this role, you will work closely with HR, Payroll, Time COE, IT, and business stakeholders to deliver reliable, compliant, and innovative human capital solutions.

Key Responsibilities:

• Configure, maintain, and optimize SuccessFactors Core HRIS, WFS Time, and EC Payroll modules to align with business requirements.
• Lead system enhancements, updates, and release management to support evolving organizational practices and compliance standards.
• Troubleshoot and resolve technical issues, ensuring continuous availability and data integrity of HR systems.
• Collaborate with HR, Payroll, and business users to gather requirements, conduct system testing, and support process improvements.
• Design and implement system integrations and automation to streamline workflows and improve user experience.
• Monitor system security, assist with audit requests, and ensure compliance with labor regulations, union contracts, and internal security policies.
• Document system configurations and provide user training and support as needed.
• Stay informed about SuccessFactors updates and best practices, recommending technology solutions that support SMUD’s strategic goals.

We are posting this opportunity for the Journey level along with our Intermediate level position. The department will be filling one position at either of those levels. If you are interested in the Intermediate level position you will need to apply to that position separately.

SMUD Official Classification: Enterprise Technology Analyst Journey

• Purpose
• Performs specialized business process and technical support utilizing SMUD's various enterprise and other integrated technology solutions in the areas of design, configuration, operation, maintenance, and enhancement; serves as a key functional resource to the user community to ensure reliability, accessibility and effectiveness to meet the needs of the business unit overall.

• Nature and Scope
• There are five (5) levels in this job classification series that have similar job content but with progressively more challenging degrees and levels of skill, responsibility, knowledge, experience and qualification requirements:

• Flex Classifications (that permit progression from lower-level classes to higher level classes without examination based upon assessment of an individual’s experience and performance) within the series:
• Entry: Incumbent acquires knowledge, skills and abilities to perform the tasks associated within the series but are not yet demonstrating these at the Journey level.
• Intermediate: Incumbent continues to acquire the knowledge, skills and abilities to perform the tasks associated within the series but are not yet demonstrating these at the Journey level.
• Journey: Incumbent is demonstrating the required skills and knowledge to independently perform the full scope of the job.

• Non-Flex Classifications (that promote from lower-level classes to higher level classes and require an examination, such as an interview, based upon individual experience and performance) within the series:
• Senior: Advanced journey level resource who is responsible for advanced assignments, as dictated by the work needing to be performed; may serve in a lead and/or supervisory capacity.
• Principal: Subject matter expert/lead/supervisory level and is responsible for leading the most advanced work, as dictated by the work needing to be performed.

Entry/Intermediate to Journey: Incumbents at the entry (or intermediate) level are required to successfully “progress” to the journey level within 60 months of appointment to remain within the job series.

Seniors and Principals must be hired through a promotional process and do not automatically progress from lower levels in the series.

• Duties and Responsibilities
• Incumbents will focus on the following five specialty areas detailed below:
• Enterprise Systems Design
• Enterprise Applications - Modifications and Enhancements
• Enterprise Applications - Optimization
• Enterprise System Reporting
• Project Management - Functional/Technical Focus
• Enterprise Systems Design:
• Designs and configures various enterprise technology solutions to support business units; develops detailed designs and defines user requirements by collaborating with process owners; documents business processes and transaction steps; defines codes and values; addresses integration issues; develops testing criteria and conducts testing; plans implementation strategies; communicates technical information to the user community.
• Enterprise Applications - Modifications and Enhancements:
• Assesses the need for modification and enhancement to existing enterprise applications by evaluating effectiveness of current technology; facilitates user group forums; performs workflow and process assessments; identifies impacts to business processes; revises user and system requirements; designs modifications and prepares change notices; integrates modifications; develops testing criteria and conducts testing; provides technical consultation and solutions.
• Enterprise Applications - Optimization:
• Supports the overall effectiveness of the use of enterprise applications systems by its users; offers technical support and user training; establishes training needs and develops training materials; conducts classroom and on-the-job training; troubleshoots user obstacles and system problems through training and/or on-line support; provides technical consultation and solutions.
• Enterprise System Reporting:
• Provides business units with business necessity information by designing user reports; modifies and produces standard and custom reports and forms; performs ad-hoc queries; works with users to define reporting needs.
• Project Management - Functional/Technical Focus:
• Plans, reviews, coordinates, conducts and/or guides work activities and research of information associated with internal/external business unit projects from the functional and/or technical perspective in accordance with established task objectives and schedules as outlined in the project plan/contract; performs or assists in the functional or technical preparation of procurement or bid documents, evaluation of proposals, and recommendation of awards to contractors or vendors.
• Other:
• Assists in selecting and orienting new staff; provides staff training; performs or assists in evaluating work performance results; administers the department budget by participating in planning, monitoring, and revising schedules, work plans, expenditures, and assignments.
• Performs other related duties as needed to include working outside of typical business hours when necessary.

• Required Education
• High School diploma or equivalent

• Required Experience Qualifications
• At least three (3+) years of progressively responsible relevant work supporting departments/business units utilizing one or more enterprise technology solutions in the areas of system and business analysis, process design, configuration, testing, documentation and implementation.

• Knowledge Of
• Enterprise application systems design, configuration, and functionality and/or techniques of configuration, design and functionality; applications of implementation strategies; concepts of the system development lifecycle; concepts of data modeling, structured query language, scripting, report design, data maintenance and retrieval; moderately complex computer systems and resources, electronic records, and database administration functions; techniques and practices for resolving moderately complex technical issues; methods and techniques of planning, organizing, and overseeing work activities; techniques for exercising leadership and authority; methods and techniques of training staff; basic budgeting techniques; fundamentals of business letter writing and basic report preparation; office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases; English usage, spelling, grammar, and punctuation.

• Desirable Qualifications
• Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, or related field; or equivalent experience.
• Three or more (3+) years of experience supporting one or more of the following solutions SuccessFactors, WFS, EC Payroll
• Proven hands-on experience designing, configuring and supporting Time Policies/Rules and Payroll calculations.
• Demonstrated skill in system configuration, process automation, troubleshooting, and system integrations.
• Knowledge of HR, timekeeping, and payroll business processes and regulatory requirements.
• Experience working with cross-functional teams and end-users to deliver technology solutions.
• Strong analytical, communication, and customer service skills.
• Experience in the public or utility sector is a plus.

• Physical Requirements
• Applicants must be able to perform the essential job functions with or without a reasonable accommodation.