IT Business Analyst, Sr.— Remote

## About the Company

Integrity Systems & Solutions, LLC is a technology services company based in Cheshire, Connecticut. The company provides technology support and services with an emphasis on integrity, collaboration, customer service, and maintaining a positive working environment.

## About the Role

Integrity Systems & Solutions, LLC is seeking a Remote IT Support Specialist / Operations Technician to provide technical support and exceptional customer service. The ideal candidate will have hands-on IT experience, strong problem-solving abilities, and the communication skills needed to effectively assist customers.

The role involves troubleshooting technical issues, supporting network security, and working collaboratively to ensure customers receive reliable and effective IT assistance.

### Key Responsibilities

• * Troubleshoot and resolve technical and IT-related issues.
• * Provide responsive technical support and customer service.
• * Diagnose technical problems and identify appropriate solutions.
• * Support network security and help maintain secure IT environments.
• * Communicate clearly and professionally with customers about technical issues.
• * Collaborate with team members to resolve technical challenges.
• * Maintain a high standard of customer service and support.
• * Apply strong analytical and problem-solving skills to day-to-day IT issues.
• * Assist with maintaining reliable technology operations.

### Required Qualifications

• * Associate degree or technical diploma in Computer Science or a related field.
• * 2–3 years of professional IT experience.
• * Strong troubleshooting and problem-solving skills.
• * Knowledge of network security concepts.
• * Strong customer service and communication skills.
• * Ability to work effectively with technical teams.
• * Strong sense of integrity and professionalism.
• * Ability to diagnose issues and work toward effective solutions independently.

### Work Arrangement

This position is listed as remote and is based in Cheshire, Connecticut.

The source description also references a full-time in-office work environment. Candidates should confirm the final work arrangement with the employer before accepting the position.

## Equal Opportunity

Integrity Systems & Solutions, LLC is committed to providing equal employment opportunities and maintaining a respectful and inclusive workplace. Employment decisions are made without regard to sex, gender, gender identity or expression, sexual orientation, race, color, religion, age, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.