IT Analyst – Change Management

• IT Analyst – Change Management / Technical Operations
• Rate: $35–$43/hr
• Contract: 1 year
• Location: Toronto/GTA
• Work Model: Hybrid – 2–4 days onsite; primarily 320 Front Street with potential attendance in Scarborough and Mississauga
• Hours: Rotating shifts including 7 AM–3 PM, 9 AM–5 PM and 11 AM–7 PM
• Start: ASAP
• Positions: 1
• Role Overview
• Seeking an experienced IT Analyst to support enterprise IT Change Management and Change Enablement within a large technology operations environment. The role will review and assess technology change requests, coordinate change implementation activities, facilitate change meetings and ensure compliance with established ITIL processes.
• Key Responsibilities
• Coordinate and execute the daily IT Change Management process.
• Review technical change requests in ServiceNow for completeness, risk, impact and compliance.
• Monitor and coordinate technology change implementations.
• Facilitate and chair Change Management meetings with technology stakeholders.
• Review emergency changes and support Change Post Implementation Reviews.
• Identify scheduling conflicts and coordinate collision mitigation between technology changes.
• Provide guidance to technology teams on Change Management policies and procedures.
• Maintain and improve ITSM processes, documentation and controls.
• Track and present Change Management metrics and KPIs.
• Work closely with Incident, Problem, Configuration and other IT Operations teams.
• Support process training and continuous improvement initiatives.
• Must-Have Requirements
• 5+ years of experience in IT Operations, IT Process Management or Technical Support environments.
• Strong hands-on ServiceNow experience.
• ITIL v4 certification required.
• Strong knowledge of IT Change Management / Change Enablement processes.
• Experience reviewing technical change documentation and assessing implementation risk and impact.
• Experience working within a large enterprise IT operations environment.
• Technical support/operational IT background.
• Asset Management experience.
• Strong Microsoft Office skills.
• Post-secondary education.
• Strong communication and interpersonal skills.
• Nice to Have
• Banking or financial services experience.
• ITIL v5.
• Experience with Incident, Problem and Configuration Management processes.
• Additional Details
• Must be flexible to work rotating shifts between 7 AM and 7 PM.
• Weekly Wednesday 9:00–9:45 AM team meeting attendance is required regardless of assigned shift.
• Must be able to attend multiple GTA locations including downtown Toronto, Scarborough and Mississauga.
• Potential for extension and conversion.

Note: We use AI tools to: obtain basic information, detect plagiarism, false employment history or references, categorize your skills, and do an initial match with job posting.