Intermediate HCM IT Technology Analyst - SuccessFactors Core HRIS, WFS Time, EC Payroll

We are seeking a Intermediate-level HCM IT Technology Analyst to join our Enterprise Technology team. This role supports the daily operation, configuration, and continuous improvement of our SuccessFactors Core HRIS, Workforce Time, and Employee Central Payroll systems. The ideal candidate possesses foundational knowledge of HCM processes and technical aptitude, with a commitment to learning and growing in HRIS technology.

Key Responsibilities:

• Provide operational support for SuccessFactors Core HRIS, WFS Time, and EC Payroll modules.
• Assist in implementation and configuration of systems to align with SMUD policies and compliance requirements.
• Troubleshoot and resolve system issues to minimize downtime.
• Support software updates, testing, and deployment activities.
• Document system configurations and procedures accurately.
• Collaborate with HR, Payroll, and IT teams to understand business needs.
• Participate in end-user training and communicate system enhancements.

We are posting this opportunity for the Intermediate level along with our Journey level position. The department will be filling one position at either of those levels. If you are interested in the Journey level position, you will need to apply to that position separately.

• SMUD Official Classification: Enterprise Technology Analyst Intermediate
• Purpose
• Under general supervision, performs basic business process and technical support utilizing SMUD's various enterprise and other integrated technology solutions in the areas of design, configuration, operation, maintenance, and enhancement; participates in performing as a functional resource to the user community to ensure reliability, accessibility and effectiveness to meet the needs of the business unit overall.

• Nature and Scope
• There are five (5) levels in this job classification series that have similar job content but with progressively more challenging degrees and levels of skill, responsibility, knowledge, experience and qualification requirements:

• Flex Classifications (that permit progression from lower-level classes to higher level classes without examination based upon assessment of an individual’s experience and performance) within the series:
• Entry: Incumbent acquires knowledge, skills and abilities to perform the tasks associated within the series but are not yet demonstrating these at the Journey level.
• Intermediate: Incumbent continues to acquire the knowledge, skills and abilities to perform the tasks associated within the series but are not yet demonstrating these at the Journey level.
• Journey: Incumbent is demonstrating the required skills and knowledge to independently perform the full scope of the job.

• Non-Flex Classifications (that promote from lower-level classes to higher level classes and require an examination, such as an interview, based upon individual experience and performance) within the series:
• Senior: Advanced journey level resource who is responsible for advanced assignments, as dictated by the work needing to be performed; may serve in a lead and/or supervisory capacity.
• Principal: Subject matter expert/lead/supervisory level and is responsible for leading the most advanced work, as dictated by the work needing to be performed.

Entry/Intermediate to Journey: Incumbents at the entry (or intermediate) level are required to successfully “progress” to the journey level within 60 months of appointment to remain within the job series.

Seniors and Principals must be hired through a promotional process and do not automatically progress from lower levels in the series. om the outside with the required minimum qualifications in one of the specialty areas.

• Duties and Responsibilities
• Incumbents will focus on the following five specialty areas detailed below:
• Enterprise Systems Design
• Enterprise Applications - Modifications and Enhancements
• Enterprise Applications - Optimization
• Enterprise System Reporting
• Project Management - Functional/Technical Focus
• Enterprise Systems Design:
• Learn to design and configure various enterprise technology solutions to support business units; develop detailed designs and define user requirements by collaborating with process owners; document business processes and transaction steps; define codes and values; address integration issues; develop testing criteria and conduct testing; plan implementation strategies; and communicate technical information to the user community.
• Enterprise Applications - Modifications and Enhancements:
• Learn to design and configure various enterprise technology solutions to support business units; develop detailed designs and define user requirements by collaborating with process owners; document business processes and transaction steps; define codes and values; address integration issues; develop testing criteria and conduct testing; plan implementation strategies; and communicate technical information to the user community.
• Enterprise Applications - Modifications and Enhancements:
• Participate in efforts to assess the need for modification and enhancement to existing enterprise applications by evaluating effectiveness of current technology; participate in facilitating user group forums; identify needed changes and enhancements; perform workflow and process evaluation; identify impacts to business processes; revise user and system requirements; design and integrate modifications; prepare change notices; develop testing criteria and conduct testing; and provide technical consultation and solutions.
• Enterprise Applications - Optimization:
• Assist in the effort to offer technical support and user training; establish training needs; develop training material; conduct classroom and on-the-job training; troubleshoot user obstacles through training and/or on-line support; provide technical consultation and solutions; and troubleshoot system problems.
• Enterprise System Reporting:
• Learn to provide business units with business necessity information by designing user reports; produce standard and custom reports; perform ad-hoc queries; modify standard forms and reports; and work with users to define reporting needs.
• Project Management - Functional/Technical Focus:
• Assist and support projects and initiatives from a functional and/or technical perspective; refer problems to supervision/management where solutions are not readily achievable; participate in planning, monitoring and revising schedules, work plans, expenditures, and assignments related to the functional/technical department budget; and assist in the functional/technical preparation of procurement or bid documents, evaluation of proposals, and recommendation of awards to contractors or vendors.
• Perform other related duties as needed to include working outside of typical business hours when necessary.

• Required Education
• High School diploma or equivalent in related field

• Required Experience Qualifications
• Either at least one (1+) year of progressively responsible relevant work as an analyst in the areas of day-to-day design and maintenance of enterprise applications, or at least five (5+) years within a business unit with broad and deep knowledge of business processes and/or technology.

• Desirable Qualifications
• Associate degree or equivalent in IT, Human Resources, Business, or related field.
• 1-3 years of experience working with HRIS systems, preferably SuccessFactors, WFS Time or EC Payroll modules.
• Aptitude to learn system administration, configuration, complex logic to support technology solutions.
• Basic understanding of timekeeping, payroll, and HR data management.
• Ability to troubleshoot technical issues and assist with system configuration.
• Good communication and teamwork skills.
• Motivation to learn and develop expertise in HCM technologies.
• SuccessFactors, WFS, or EC Payroll training or certifications.
• Experience with implementation or support of an HRIS platform.

• Knowledge Of
• Enterprise application systems design, configuration, and functionality; concepts of the system development lifecycle; concepts of implementation strategies; concepts of data modeling, scripting, report design, data maintenance and retrieval; computer systems and resources; techniques and practices for resolving technical issues; characteristics and operational needs of various organizational units; standard business policies and procedures; standard operating procedures for modern office equipment including a computer and applicable software; and methods and techniques for training staff.

• Physical Requirements
• Applicants must be able to perform the essential job functions with or without a reasonable accommodation.