Global Service Desk Analyst - French Bilingual Overnight

Role Overview

We are looking for a professional and eager French Bilingual Global Service Desk Overnight Analyst for our Integrated Global Services team located across Canada. You will have a direct impact on Long View's success through leading the delivery of service excellence, while working with a diverse team servicing clients across the globe.

What You Will Do

Submit fully documented customer issues into a ticket management system, analyze symptoms, determine urgency, and provide resolution to the issue. Dispatch incidents to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle.

Why It Might Be a Fit

You will be working in a dynamic IT provider with a culture that allows people to live life to its fullest. You will have opportunities for process improvement, and you will be part of a team that values FUN.

Requirements

• 1+ years of experience in a technical support role providing tier I support in a service desk or help desk role
• The ability to speak French and English fluently in a professional environment
• Excellent French and English bilingual written and verbal communication skills
• Proven ability to troubleshoot and resolve technical and procedural issues
• Ability to adapt to fluctuating customer needs and manage high stress situations while reacting quickly and professionally
• Capability to establish rapport among peers and colleagues
• Proven ability to provide superior customer service both on and off of the phone
• Ability and willingness to work an overnight shift

Benefits

• Comprehensive benefits package from day one
• 3 weeks' vacation to start
• Recognition programs

Originally posted on Himalayas