Epic Professional Billing Analyst

• Position Title: Managed Services Analyst – Epic Professional Billing Analyst
• Must have Current Epic Professional Billing Analyst

The Epic Managed Services Analyst is responsible for providing ongoing support, maintenance, and optimization of assigned Epic applications within a managed services model. This role ensures operational stability through timely resolution of incidents and service requests, proactive system maintenance, and collaboration with operational and IT stakeholders to drive continuous improvement and maximize the value of the Epic platform. The analyst works closely with client teams, internal AMS resources, and cross functional Epic partners to deliver high-quality support aligned with defined service level agreements (SLAs), best practices, and organizational standards

• .
• Key Responsibiliti

• es
• Application Support & Maintena
• nceProvide daily support, troubleshooting, and resolution of incidents and service requests for assigned Epic modu
• lesPerform routine system maintenance tasks, including build updates, configuration changes, data corrections, and environment validati
• onsEnsure ticket documentation is complete, accurate, and compliant with AMS standa
• rdsMaintain a strong understanding of Epic workflows, system dependencies, and end-user ne
• edsParticipate in scheduled on-call or after-hours support as requi
• redMaintain awareness of system integrations and dependencies that may impact Epic workflows or functionality, escalating issues through appropriate channels as nee
• dedSupport cross-team collaboration to resolve issues impacting multiple Epic applicati
• onsSupport operational and maintenance activities within the scope of managed servi
• cesMaintain awareness of system stability, recurring issues, and operational risks, escalating concerns when appropri

• ate
• Collaboration & Communica

• tion
• Participate in meetings with client teams by providing clear updates, discussing issues, and recommending solu
• tionsCollaborate effectively with internal analysts and external client counterparts to ensure coordinated su
• pportClearly communicate the impacts of system changes and upcoming enhance
• mentsWork independently while effectively prioritizing tasks in alignment with client
• needsProvide well-reasoned recommendations that clearly outline the pros and cons of each o
• ptionSupport operational and maintenance activities within the scope of managed services, escalating project-level initiatives through appropriate governance cha
• nnelsEscalate issues to leadership efficiently and effectively through established cha

• nnels
• Performance, Quality & SLA Adh
• erenceMeet or exceeds established SLAs an
• d KPIsProactively identify trends, recurring issues, and potential syste
• m gapsContribute to root cause analysis and process improvements to reduce future
• issuesEnsure compliance with change control processes, documentation standards, and audit requir

• ements
• Enhancements & Optim
• izationRecommend workflow improvements and Epic capabilities aligned with clien

• t goals
• Professional Dev
• elopmentMaintain required Epic certifications or proficiencies and continuously expand skill sets (Epic and
• beyond)Participate in ongoing training to deepen application knowledge and cross-train on additional Epic
• modulesStay informed of evolving Epic best practices, healthcare technology trends, and regulatory requ

• irements
• L
• eadershipBuild trust and maintain strong relationships with business leaders, IT teams, vendors, and
• end usersCommunicate effectively with customers and sta
• keholdersMaintain documentation and contribute to knowledge bases and standard operating procedur

es (SOPs)