- 💻 We’re Hiring: Customer Analyst
- 📍 Remote (United States)
- 🕒 Full-Time
- 💼 Level: Entry-Level / Junior
- We’re looking for a motivated, analytical, and detail-oriented Customer Analyst to help the organization better understand customer behavior, preferences, satisfaction, and business needs. This role is ideal for candidates who enjoy working with data, identifying trends, solving problems, and collaborating with cross-functional teams in a fully remote work environment.
- 🎯 Key Responsibilities
- Analyze customer data, behavior, feedback, and engagement trends to identify actionable insights
- Monitor customer metrics, including retention, satisfaction, engagement, conversion, and customer lifetime value
- Prepare regular reports, dashboards, and presentations on customer performance and trends
- Collect, organize, and validate customer data from multiple sources
- Identify patterns and trends in customer behavior and provide recommendations for improvement
- Analyze customer feedback, surveys, reviews, and support interactions to identify common issues and opportunities
- Collaborate with Customer Success, Customer Support, Sales, Marketing, Product, and Operations teams
- Support customer segmentation and analysis of different customer groups
- Track and evaluate customer experience and satisfaction metrics
- Assist with identifying opportunities to improve customer retention and engagement
- Conduct ad hoc analysis and provide data-driven insights to support business decisions
- Maintain accurate documentation of analysis, reports, and data sources
- Assist with developing and improving customer analytics processes and reporting tools
- Present findings and recommendations clearly to technical and non-technical stakeholders
- Stay informed about customer analytics trends, business intelligence tools, and data analysis best practices
- ✅ Requirements
- Entry-Level / Junior candidates are welcome to apply
- 0–3+ years of experience in customer analytics, data analysis, business analysis, customer success, marketing analytics, or a related field; internships and academic projects included
- Bachelor’s degree in Business, Marketing, Economics, Statistics, Data Analytics, Mathematics, or a related field is a plus
- Strong analytical, problem-solving, and critical-thinking skills
- Familiarity with data analysis and reporting concepts
- Proficiency with Microsoft Excel or Google Sheets
- Basic knowledge of SQL and databases is a plus
- Familiarity with data visualization and business intelligence tools such as Tableau, Power BI, Looker, or similar is a plus
- Basic knowledge of customer relationship management (CRM) systems is a plus
- Experience with Python, R, or other data analysis tools is a plus
- Strong attention to detail and ability to work with large amounts of information
- Ability to translate data into clear, actionable business insights
- Excellent written and verbal communication skills
- Ability to present analytical findings to both technical and non-technical audiences
- Ability to work independently and collaborate effectively with distributed teams
- Strong organizational and time-management skills
- Fluent in English
- Based in the United States and legally authorized to work in the U.S.
- Able to work effectively in a fully remote environment
- 🌟 What We Offer
- Fully remote work arrangement within the United States
- Hands-on experience working with real-world customer data and business analytics
- Opportunities to work with modern analytics, reporting, CRM, and business intelligence tools
- Exposure to customer behavior analysis, customer experience, retention, and business strategy
- Career growth opportunities toward Customer Analyst, Data Analyst, Business Analyst, Customer Insights Analyst, or Senior Analytics roles
- Collaborative, supportive, and growth-oriented remote workplace culture
- Opportunities to work with experienced analysts and cross-functional teams
- Continuous learning and professional development opportunities
- Opportunities to develop skills in data analysis, visualization, customer insights, and business intelligence
- Competitive compensation and benefits package
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Customer Analyst
De Godin a Líder
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