- We are seeking a Business Systems Analyst with strong Amazon Connect OR IVR/Contact Center experience to support cloud migration and contact center transformation projects.
- Responsibilities:
- Gather and document business/system requirements, user stories, and acceptance criteria.
- Analyze IVR flows, call routing, queues, self-service, and agent workflows.
- Work with Product Owners, developers, QA, UX, and business stakeholders.
- Support Agile delivery, UAT, defect triage, go-live, and post-production activities.
- Must Have:
- Amazon Connect, IVR/Contact Center, Business Analysis, Requirements Gathering, User Stories, Jira, Confluence, UAT, Agile/Scrum.
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Business Systems Analyst (Amazon Connect/Contact Center)
Tekgence Inc
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