Business System Analyst Manager

Job#: 3038071

Job Description:

Business Analyst Manager

Role Summary

The BA Manager is responsible for leading and governing the Business Analysis practice across the FIRST & Connex Technology regulatory portfolio, ensuring high-quality requirements, aligned execution, and data-driven decision support. This role owns the BA Centre of Excellence (COE) and combines deep BA expertise with people leadership, coaching, and portfolio-level oversight - enabling consistent delivery and adoption of best practices across multiple initiatives and four delivery pods (AML, Tax, Small Products, and Big Products/Regulatory). This is a management and governance role, not a hands-on delivery position.

Key Accountabilities

• BA Leadership & People Management
• Lead, coach, and mentor a team of BA Leads and BA Consultants, providing guidance on analysis approaches, deliverables, and stakeholder engagement. [
• Provide day-to-day oversight of BA work across all four pods, including structuring work packages, assigning responsibilities, and ensuring timely delivery.
• Review and validate requirements documentation (e.g., business requirements, user stories, data requirements) to ensure quality, completeness, and alignment to business needs.
• Support BA development through feedback, capability building, and best practice sharing, fostering a high-performing BA community.
• Manage direct reports (BA Leads), including performance management, career development, and resource planning.
• BA COE Ownership & Governance
• Own and operate the BA Centre of Excellence (COE) — defining standards, frameworks, tools, and methodologies for the BA practice.
• Partner with the BA CoE / CIOE to adopt and embed enterprise standards, tools, and methodologies.
• Establish and enforce requirements management standards, ensuring alignment with BMO BA CoE / CIOE practices.
• Drive consistency in documentation, modeling, and validation practices across all pods and initiatives.
• Act as the primary BA COE liaison to enterprise BA governance and standards bodies.
• Requirements Governance & Quality Assurance
• Ensure requirements across all pods are clearly articulated, traceable, testable, and aligned to business outcomes.
• Ensure requirements are reviewed, approved, and signed off by relevant stakeholders.
• Act as escalation point for requirements-related issues across the portfolio, resolving blockers and ensuring progress.
• Agile Delivery & Execution Oversight
• Provide leadership across the end-to-end requirements lifecycle (intake, elicitation, analysis, refinement, delivery, validation).
• Ensure BAs effectively support delivery through user story development, backlog refinement, clear acceptance criteria, and Definition of Ready/Done.
• Work closely with Product Owners, PMs, and Technology teams to ensure alignment between requirements and delivery execution.
• Portfolio-Level View (FIRST & Connex Regulatory Portfolio)
• Maintain an end-to-end view across the FIRST & Connex portfolio, ensuring alignment across multiple initiatives, workstreams, and all four delivery pods.
• Drive cross-program consistency in requirements, analysis approach, and execution.
• Identify interdependencies, risks, and opportunities across projects and escalate as needed.
• Partner with portfolio leadership to ensure requirements support regulatory compliance, auditability, and data governance.
• Develop E2E multi-year roadmaps with different LOBs and manage the intake pipeline.
• Data, Insights & Strategic Support
• Lead and guide BAs in performing data analysis, trend identification, and insight generation to support decision-making. [
• Ensure analytics and reporting requirements are well-defined and aligned to business KPIs.
• Support strategic initiatives by contributing to roadmaps, sequencing, and prioritization, and providing impact analysis and business case inputs.
• Best Practices & Continuous Improvement
• Drive continuous improvement in requirements practices, tools, and delivery efficiency.
• Enable and promote AI-assisted requirements practices (e.g., automation of documentation, analysis acceleration, quality checks).
• Promote knowledge sharing, communities of practice, and reuse across the portfolio.
• Stakeholder Engagement & Influence
• Build strong relationships with business, technology, and regulatory stakeholders.
• Act as a trusted advisor and subject matter expert on requirements and analysis practices.
• Facilitate workshops and discussions to align stakeholders on problem definition, requirements, and solutions.
• Support communication strategies to ensure effective stakeholder alignment and adoption.

Qualifications

• 10+ years of experience in Business Analysis, with demonstrated leadership responsibility.
• Proven people management experience (direct or matrix), including coaching, mentoring, and performance management.
• Strong understanding of Agile and SDLC methodologies, including backlog management and requirements lifecycle.
• Deep expertise in requirements elicitation, analysis, documentation, and validation.
• Experience working in regulatory, risk, or transformation programs (preferred for FIRST portfolio context).
• Strong data analysis and problem-solving skills, with the ability to derive actionable insights.
• Excellent stakeholder management and communication skills, with the ability to influence senior leaders.
• Experience driving best practice adoption and capability uplift across teams.
• Experience delivering regulatory programs in banking (e.g., AML, KYC, Tax/FATCA, CRS, Financial Crime).
• Strong understanding of regulatory compliance, audit, and reporting requirements, including control design and traceability.
• Experience working across complex, multi-stream regulatory portfolios with cross-functional dependencies and strict timelines.
• Developing E2E multi-year roadmaps with different LOBs and managing the intake pipeline.

Engagement Details

• Role Type: Contract with possibility to convert to FTE
• Pod Oversight: AML, Tax, Small Products, Big Products/Regulatory
• Reports to: Director, FIRST & Connex Technology

EEO Employer

Everforth Apex Systems is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Everforth Apex Systems will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 1-844-463-6178.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

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Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.