Business Analyst V

Every hire, every promotion, every career milestone, it all flows through HR technology. As a Business Analyst on our team, you'll sit at the intersection of people and platforms, translating real business challenges into solutions that make work better for everyone. In this collaborative and fast-paced role, you will partner with diverse stakeholders to understand and refine project requests across a wide array of first-party and third-party applications. Your expertise will translate complex business needs into clear, actionable technical requirements for our engineering teams, ensuring seamless HR technology experiences.

As a key player, you ll analyze user requirements, orchestrate user acceptance testing, and keep all project stakeholders aligned through effective communication. You ll also support long-term initiatives by drafting detailed requirements, coordinating testing phases, and ensuring successful implementations. If you thrive on solving problems, driving efficiency, and making an impact in HR technology, this is your opportunity to contribute to a forward-thinking organization and elevate our employee experience.

Core Responsibilities

• HR Systems Expertise: Consistent, timely, clear communication of status updates, blockers, and additional information needed for enhancement request processing across HR technology landscape, including HRIS, HCM, and employee lifecycle systems.
• Stakeholder Partnership: Partner with HR business partners, People Operations teams, and requestors to clearly define problem statements, success criteria, and business priority of submitted requests within the employee lifecycle domain.
• Impact Assessment: Validate business justification & impact statements submitted by requestors and apply the enhancement impact scoring framework specifically for HR technology initiatives.
• Requirements Management: Organize requirements & collaborate with HR stakeholders, People Operations, engineering partners, and cross-functional teams to answer follow-up questions from engineering & the business.
• System Navigation: Rapid familiarization with multiple HR internal tools & applications, including Workday, Salesforce, DocuSign/ SpringCM, and other employee lifecycle systems; must be able to track down information through searching documentation, connecting with subject matter experts, and following integration patterns.
• Solution Design: Apply sound design & system governance principles to refine & prioritize requirements expressed by stakeholders within HR compliance and policy frameworks.
• Process Optimization: Learn, follow, and help to refine enhancement request & project processes specifically for HR technology and employee lifecycle improvements.
• Escalation Management: Receive and handle escalations from HR stakeholders; balance empathy for stakeholders with organizational priorities and engineering capacity.

Required Skills & Experience

HR Systems & Employee Lifecycle (Mandatory):

• 5+ years of hands-on experience working with HR systems, HRIS, or HCM platforms.
• Deep understanding of complete employee lifecycle processes, including onboarding, performance management, career development, compensation, benefits administration, time & leave management, and offboarding.
• Proven experience in HR technology implementations and system integrations across hire-to-retire processes.
• Knowledge of HR compliance frameworks, employment law considerations, and global mobility requirements.
• Experience with employee experience optimization and People Operations workflows.
• Salesforce Expertise (Mandatory):
• 4+ years of hands-on Salesforce and Workday configuration experience across multiple HCM modules including Core HR, Benefits, Compensation, Time & Leave, Payroll, and Recruiting. Thorough knowledge of Workday Security provisioning.
• Workday HCM and Salesforce Certification strongly preferred (Applied Concepts, module-specific certifications).
• Proven experience with Workday integrations, including Studio, EIB (Enterprise Interface Builder), and WWS (Workday Web Services) APIs.
• Understanding of Workday functional areas, including security model, business processes, and reporting capabilities.
• Experience with Workday data management, calculated fields, and custom reporting.
• Knowledge of enterprise integration patterns and middleware solutions with Workday.
• Core Business Analysis Skills:
• Strong experience in requirements collection & definition, specifically for HR technology projects.
• Exceptional verbal and written communication skills with the ability to translate complex HR processes into technical requirements.
• Advanced problem-solving skills and attention to detail in the HR systems context.
• Strong interpersonal skills for working with diverse HR stakeholders.
• Proven ability to work independently and manage multiple HR technology projects simultaneously.
• Expert knowledge of solution design & business system governance within the HR domain.
• Comprehensive understanding of HR business applications & architecture.
• Technical & Process Skills:
• Strong knowledge of system integration patterns and API management.
• Experience with UAT planning and execution for HR system implementations.
• Proficiency in drafting technical documentation, including BRDs, FRDs, and process flows.
• Understanding of change management and impact assessment methodologies.
• Knowledge of data privacy and security considerations in HR systems (GDPR, employee data protection).
• Top 3 Critical Skills:
• HR Systems Domain Expertise - Deep knowledge across employee lifecycle and Workday HCM modules.
• Solution Design - Experience translating HR business processes into technical solutions across multiple applications.
• Stakeholder Communication - Ability to facilitate requirements gathering and manage expectations across HR and engineering teams.
• Preferred Qualifications

Salesforce Knowledge (Good to Have):

• Experience with the Salesforce platform for HR systems integration and case management.
• Understanding of Salesforce Service Cloud for employee support workflows.
• Knowledge of Salesforce AI capabilities, including Agentforce and Einstein for automation.
• Experience with Salesforce-Workday integrations and data synchronization.
• AI Tools & Automation (Plus):
• Knowledge and/or hands-on experience with AI tools, including conversational AI, workflow automation, and process optimization.
• Experience implementing AI processes and solutions within the HR technology stack.
• Understanding of automation opportunities in employee lifecycle processes.
• Familiarity with AI-enabled HR technologies and digital transformation initiatives.
• Additional Preferred Skills

• DocuSign/SpringCM experience for document automation and employee onboarding.
• Advanced ability to multitask and prioritize multiple HR technology initiatives.
• Change control board experience for HR technology governance.
• Project management experience in HR system implementations.
• Experience with global HR operations and multi-entity configurations.

Education/Experience

• Bachelor's degree in Management Information Systems, Computer Science, Human Resources Information Systems, or related technical field (or equivalent experience).
• Minimum 5+ years of experience in HR systems, business analysis, or HR technology roles.
• Demonstrated track record of successful HR technology implementations and process improvements.

Benefits

• 401(k).
• Dental Insurance.
• Health insurance.
• Vision insurance.
• We are an equal-opportunity employer and value diversity, equality, inclusion, and respect for people.
• The salary will be determined based on several factors, including, but not limited to, location, relevant education, qualifications, experience, technical skills, and business needs.

Additional Responsibilities

• Participate in OP monthly team meetings and participate in team-building efforts.
• Contribute to OP technical discussions, peer reviews, etc.
• Contribute content and collaborate via the OP-Wiki/Knowledge Base.
• Provide status reports to OP Account Management as requested.

About Us

At OP, we help you harness the power of technology for maximum impact. A technology consulting and solutions company, we offer advisory and managed services, innovative platforms, and staffing solutions across a wide range of fields including AI, cyber security, enterprise architecture, and beyond. For nearly two decades, we ve been challenging the status quo of the consulting industry, serving up fresh, ingenious thinking through a radically lean structure. Together, this strategy delivers unprecedented performance at an unparalleled pace for faster results that propel your business forward.