Business Analyst

About The Role

The role serves as a critical bridge between business strategy and technical execution, focusing on the optimization of enterprise revenue operations and internal data systems. The position owns the translation of complex business requirements into scalable workflow automation, data models, and system integrations that directly drive operational efficiency.

The business analyst will collaborate closely with Sales, Marketing, Customer Success, and Finance teams to diagnose process bottlenecks and design technical solutions within CRM and ERP environments. This is a highly analytical, system-focused role that goes beyond simple reporting to architect the workflows and data infrastructure supporting company growth.

Key Responsibilities

• Map, analyze, and optimize end-to-end business processes across go-to-market systems, identifying automation opportunities and system gaps.
• Design, configure, and maintain key business systems including Salesforce CRM, HubSpot, or enterprise ERP platforms to support changing business models.
• Build and maintain robust dashboards, automated reports, and operational KPIs using BI tools like Tableau, Power BI, or Looker.
• Author comprehensive business requirement documents (BRDs), functional specifications, and process flow diagrams for engineering and IT partners.
• Write complex SQL queries to extract, transform, and analyze operational datasets from data warehouses like Snowflake or BigQuery.
• Lead user acceptance testing (UAT) for all major system releases, establishing test scripts, success metrics, and deployment documentation.

What We Are Looking For

• 3–6 years of experience as a Business Analyst, Revenue Operations Analyst, or Systems Analyst in a high-growth technology environment.
• Advanced proficiency in SQL with the ability to write complex joins, subqueries, and window functions to query large data warehouses.
• Strong hands-on administration experience with Salesforce CRM, including validation rules, flows, custom objects, and security architecture.
• Proven experience building and maintaining enterprise-grade dashboards in Tableau, Power BI, or Looker.
• Bachelor's degree in Business Administration, Management Information Systems (MIS), Computer Science, or a related quantitative field.
• Bonus: Salesforce Administrator Certification, experience with DBT, or familiarity with Python for basic data manipulation.