Business Analyst

About The Company

Sentara Health is a renowned healthcare organization committed to providing exceptional medical services and fostering a culture of innovation and inclusivity. With a focus on improving health every day, Sentara serves diverse communities across multiple states and is dedicated to advancing healthcare through technology, teamwork, and patient-centered care. The organization values diversity, equity, and inclusion, ensuring that its workforce reflects the communities it serves. Sentara offers a collaborative environment where employees are empowered to grow professionally while making a meaningful difference in people's lives.

About The Role

Sentara Health is seeking a highly skilled Senior Business Systems Analyst to join their dynamic team. This fully remote position plays a crucial role in supporting, enhancing, and implementing software applications utilized within the organization. The Senior Business Systems Analyst will oversee and direct intermediate-scale projects or specific components of larger initiatives, developing comprehensive project plans, timelines, and coordinating resources effectively. The role involves working closely with stakeholders, end-users, IT personnel, and software vendors to ensure technology solutions align with operational needs. The analyst will identify opportunities to leverage emerging technologies, design application enhancements, and streamline business practices to improve efficiency and service delivery. Additionally, this position requires detailed analysis, documentation, and testing of system solutions, as well as collaboration with development teams to estimate costs and timelines for fixes and enhancements. The role also involves long-term system analysis and hardware planning to maintain optimal production environments, ensuring that technology infrastructure supports organizational goals effectively.

Qualifications

• Bachelor’s degree in Computer Science, Business, Information Systems, Finance, Business Administration, Engineering, or a related field is preferred. Candidates without a degree but with six or more years of relevant experience will also be considered.
• Minimum of four years of relevant experience in business analysis or related roles.
• Advanced proficiency in SQL, with experience in writing complex queries and data analysis.
• Experience working with Electronic Data Interchange (EDI-834 files) is required.
• Familiarity with healthcare systems such as QNXT and/or Facets is a plus.
• Member enrollment processes experience is advantageous.
• Knowledge of Clarity, ID card configurations, and member eligibility procedures is desirable.
• Experience working with Medicaid, commercial health plans, and marketplace coverage is beneficial.
• Proficiency in HTML and CSS is preferred.

Responsibilities

• Support, enhance, and implement healthcare software applications to meet organizational needs.
• Lead and coordinate intermediate-scale projects or specific modules within larger projects, ensuring timely delivery and resource management.
• Engage with stakeholders, end-users, and IT teams to gather and analyze requirements, translating business needs into technical solutions.
• Design and develop detailed test cases, execute testing procedures, and document results for review and approval.
• Collaborate with developers to provide cost and time estimates for software fixes and enhancements, ensuring alignment with project budgets and timelines.
• Perform long-term analysis and planning for system and hardware upgrades to maintain a robust production environment.
• Assess existing processes and recommend technology solutions that improve efficiency and effectiveness.
• Develop comprehensive documentation, including requirements, test cases, and technical specifications.
• Participate in cross-functional project teams, contributing expertise to develop or modify complex information systems.
• Maintain ongoing communication with vendors and internal teams to ensure seamless integration and functionality of healthcare applications.

Benefits

Sentara Health offers a comprehensive and competitive benefits package designed to support employees and their families. Benefits include medical, dental, and vision plans, ensuring access to quality healthcare. The organization provides up to $10,000 reimbursement for adoption, fertility, and surrogacy expenses. Paid time off and sick leave policies allow employees to maintain work-life balance, along with paid parental and family caregiver leave. Emergency backup care services are available to support employees during unexpected circumstances. Long-term and short-term disability plans, critical illness coverage, and life insurance provide financial security. Employees can participate in a 401(k) or 403(b) retirement plan with employer matching contributions. Educational support includes tuition assistance of up to $5,250 annually and access to discounted courses through Guild Education. Additional perks include student debt repayment of $10,000, reimbursement for professional certifications, and access to continuing education units (CEUs). Pet insurance, legal resources, and opportunities for discretionary bonuses are also available, contingent upon system performance and employee eligibility.

Equal Opportunity

Sentara Health is an equal opportunity employer committed to fostering a diverse and inclusive workforce. The organization values and respects individual differences and strives to create an environment where all employees feel valued and empowered. Sentara actively promotes diversity, equity, and belonging, reflecting the communities it serves. As part of its mission to improve health every day, Sentara maintains a tobacco-free environment and adheres to fair employment practices. The organization welcomes applicants from all backgrounds and encourages qualified individuals to apply, regardless of race, color, religion, gender, sexual orientation, gender identity, age, disability, or veteran status.