Position Overview
We are seeking an experienced Business Analyst / Change Management Analyst to support the FAS Design, Development, and Implementation (DDI) project and other ongoing DDI initiatives within the Change Management Office.
This role will be responsible for managing and coordinating a high volume of project deliverables, requests, design documents, and MES Operations & Maintenance (O&M) deliverables. The selected candidate will ensure deliverables are properly received, reviewed, logged, tracked, version-controlled, stored, and routed to the appropriate Subject Matter Experts (SMEs), Project Managers, vendors, and internal technical teams for review and next steps.
This is not an administrative support role. The ideal candidate must have strong Business Analysis, Change Management, IT project coordination, stakeholder management, analytical, and documentation management skills, along with a solid understanding of common IT project artifacts and the Systems Development Life Cycle (SDLC).
Key Responsibilities
Support Design, Development, and Implementation (DDI) projects within the Change Management Office.
Manage and coordinate deliverables associated with the FAS DDI project and other MES-related initiatives.
Process and track a high volume of project requests, deliverables, approvals, and rejections.
Review incoming deliverables and ensure they are properly logged, documented, tracked, and routed to appropriate stakeholders.
Coordinate the review and approval process between vendors, SMEs, Project Managers, internal development teams, and other contracted organizations.
Process and manage MES Operations & Maintenance (O&M) requests and deliverables.
Maintain accurate tracking logs, databases, project documentation repositories, and deliverable inventories.
Ensure project documentation is properly stored, organized, and maintained using established version control and document management processes.
Act as a central point of coordination for project deliverables and documentation.
Serve as a program/project documentation librarian, ensuring project artifacts are correctly filed, versioned, and easily accessible.
Track deliverable status and follow up with SMEs, vendors, Project Managers, and other stakeholders to ensure timely completion of reviews and approvals.
Generate recurring and ad hoc project status reports, deliverable reports, and tracking metrics.
Respond to project-related inquiries from management, project teams, and other stakeholders.
Collaborate with the Project Management Office (PMO), Information Management teams, SMEs, vendors, and internal technical teams.
Work directly with vendors supporting modules and products within the Medicaid Enterprise System (MES).
Support change management workstreams and coordinate related project activities.
Partner with Program and Project Management teams to ensure awareness and readiness for releases prior to deployment.
Apply structured Change Management methodologies and processes to support project implementation activities.
Identify, document, and communicate project dependencies, risks, issues, and deliverable status.
Develop and maintain strong working relationships with cross-functional stakeholders.
Serve as a key liaison between the Change Management team, IT teams, project teams, SMEs, and external vendors.
Participate in activities throughout all phases of the Systems Development Life Cycle (SDLC).
Required Skills and Qualifications
Experience as a Business Analyst, Change Management Analyst, Project Analyst, or similar IT project-focused role.
Strong experience supporting large-scale IT projects or enterprise system implementations.
Experience managing and coordinating project deliverables, requests, approvals, documentation, and tracking processes.
Strong understanding of common IT project artifacts, including:
Design Documents
Requirements Documentation
Test Plans
Test Cases
Work Plans
Project Plans
Release Documentation
Implementation Documentation
Experience with document management, version control, and deliverable tracking.
Strong understanding of the Systems Development Life Cycle (SDLC).
Experience working with:
Project Managers
Business Stakeholders
Subject Matter Experts (SMEs)
Technical Teams
Vendors
PMO Organizations
Strong analytical, organizational, and problem-solving skills.
Excellent verbal and written communication skills.
Ability to manage a high volume of deliverables and competing priorities.
Strong stakeholder and relationship management skills.
Ability to work independently in a remote environment while collaborating effectively with distributed teams.
Preferred Qualifications
Experience supporting Medicaid Enterprise Systems (MES) or other healthcare/public-sector enterprise systems.
Experience with Design, Development, and Implementation (DDI) projects.
Experience supporting Operations & Maintenance (O&M) activities.
Experience working with government agencies or large public-sector IT programs.
Experience with enterprise document repositories and collaboration tools.
Knowledge of formal Change Management methodologies.
Experience supporting large, multi-vendor technology environments.

Business Analyst / Change Management Analyst

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