Blue Yonder Support Analyst

• Blue Yonder Support Analyst
• Employment Type: Contract-to-Hire
• Location: Remote (EST) or 1 day/week in-office if local to the Atlanta area

• Job Summary
• We are seeking a Blue Yonder Support Analyst to support and optimize our client's Blue Yonder Demand & Fulfillment (D&F) platform. This individual will serve as a key liaison between business stakeholders and IT, helping troubleshoot application issues, analyze business processes, gather requirements, and implement technology solutions that support operational needs.

The ideal candidate will have hands-on experience with Blue Yonder Fulfillment / Demand Fulfillment version 2019 or higher, strong analytical and problem-solving skills, and the ability to communicate effectively with both technical teams and business users. Experience with SAP, middleware integrations, and service ticketing tools is a plus.

• Key Responsibilities
• Application Support & Troubleshooting: Provide functional support for Blue Yonder Demand & Fulfillment, investigate application issues, troubleshoot defects, and coordinate resolution with IT and technical teams.
• Requirements Gathering & Analysis: Partner with business stakeholders to understand operational needs, document business requirements, analyze existing processes, and translate requirements into functional specifications.
• Incident & Issue Management: Investigate reported issues, perform root cause analysis, manage support tickets, and communicate status, resolutions, and next steps to stakeholders.
• Business Process Improvement: Evaluate current workflows and system functionality to identify opportunities for process improvements, increased efficiency, and better alignment between business needs and technology solutions.
• Testing & Quality Assurance: Support functional and regression testing, develop test scenarios and documentation, validate system changes, and coordinate user acceptance testing (UAT).
• System Integrations: Collaborate with IT and integration teams to investigate data flow and interface issues between Blue Yonder and connected enterprise applications.
• Documentation & Training: Maintain functional documentation, process flows, user guides, and support procedures. Assist with user training and communicate system changes to impacted teams.
• Cross-Functional Collaboration: Serve as a liaison between business users, IT infrastructure, application development, and external consultants to ensure timely issue resolution and successful delivery of enhancements.
• Enhancements & Projects: Assist with application upgrades, system enhancements, and project initiatives, including requirements definition, scope management, testing, implementation, and post-deployment support.
• Stakeholder Communication: Provide clear, timely updates on application issues, project progress, risks, and recommended solutions.

• Required Qualifications
• Hands-on experience with Blue Yonder Fulfillment / Demand Fulfillment, version 2019 or higher.
• Experience supporting enterprise applications, including troubleshooting, issue resolution, and functional analysis.
• Strong analytical, critical-thinking, and root cause analysis skills.
• Excellent verbal and written communication skills, with the ability to work effectively with both technical and non-technical stakeholders.
• Experience gathering business requirements, documenting processes, and translating business needs into functional solutions.
• Ability to manage competing priorities, investigate complex issues, and collaborate across business and IT teams.

• Preferred Qualifications
• Familiarity with SAP MM (Materials Management) and purchasing processes.
• Understanding of middleware and application integration solutions, such as MuleSoft.
• Experience using service ticketing and issue-tracking tools, such as Jira.
• Experience with functional testing, user acceptance testing, and application enhancement initiatives.
• Experience supporting integrations between supply chain, fulfillment, purchasing, and enterprise resource planning (ERP) systems.

• Education & Experience
• Bachelor's degree in Information Technology, Business Information Systems, Supply Chain Management, or a related field preferred.
• Relevant professional experience supporting enterprise applications and business systems.
• Equivalent combinations of education and hands-on experience may be considered.

• Ideal Candidate
• The ideal candidate is a hands-on application support professional who understands Blue Yonder Demand & Fulfillment and can bridge the gap between business operations and IT. They are comfortable troubleshooting production issues, coordinating with integration and technical teams, documenting requirements, and helping business users get the most value from their systems.
• Strong communication, ownership, and problem-solving skills are essential, along with the ability to work independently and manage issues from investigation through resolution.