Business Analyst (Korean Bilingual)

• Position : Business Analyst (Korean Bilingual)
• Location : Austin, TX

Position Summary:

Looking for a talented solution business support who is passionate about creating a seamless experience for enterprises with innovating IT solutions. The ideal candidate is self-driven, takes complete ownership and is responsible for efficient operation of Common Resource Management, or Space Management Solution for corporate IT asset. This role will be highly cross-functional, working to drive success within Solution Services.

Responsibilities:

• Support & operate managing IT asset and facility (business phone, AV Asset, etc) for internal customer & users
• Manage the service and operation for a smooth service and operation for the customer
• Recognizes, understands, and documents market needs, and working with engineering teams to translate those needs into features and functionality.
• Assesses product market data by interacting with sales, customer success, and customers.
• Collaborates with other team like IT, Security, and Finance team to efficienate mobility and workspace management solutions.
• Understands the competitive landscape and help define competitive strategy.
• Create and update solution documents, including manuals, marketing contents, and reports

Requirements/Qualifications:

• Bachelor’s degree preferred and/or related work experience
• One to Three years or more of asset management or corporate employee service operations or project management
• Proficient with MS offices like excel, word, power point etc
• Prefers for three or more years of experience in Product Management and enterprise SaaS products support
• Strong communication and project coordination skills
• Bilingual(Korean) required