Application System Analyst

• Application System Analyst Lead - Converge Revenue Cycle
• 📍 Location: Irving, TX, US
• 🏢 Industry: Hospitals and Health Care
• 💼 Work Setting: Hybrid

Are you a senior healthcare IT professional with deep application expertise, strong leadership capabilities, and experience leading large-scale system initiatives? This role offers the opportunity to guide application teams, oversee critical support processes, drive enterprise projects, and serve as a trusted advisor to operational, clinical, and executive stakeholders.

The Information Services Lead serves as the highest-level functional expert within the designated focus area, providing leadership across application support, optimization, governance, and implementation activities while ensuring alignment with organizational objectives.

• Key Responsibilities
• Application Leadership & Support
• Enterprise Application Oversight
• Lead and coordinate application support activities.
• Provide oversight for:
• Incident Management
• Problem Management
• Request Management
• Change Management
• Act as the primary escalation point for complex application issues.
• Ensure consistent service delivery and support quality.
• Implementation & Optimization
• Lead all phases of application implementations, including:
• Design
• Build
• Configuration
• Testing
• Go-Live Support
• Optimization
• Ensure successful adoption of new functionality and system enhancements.
• Drive continuous improvement of application performance and usability.
• Team Leadership & Mentorship
• Leadership & Performance Management
• Demonstrate leadership that promotes high-quality outcomes and accountability.
• Establish standards and best practices across teams.
• Organize and distribute workloads to ensure project and support commitments are met.
• Monitor team performance and service quality.
• Coaching & Development
• Mentor analysts and junior team members.
• Facilitate cross-training and knowledge sharing.
• Provide constructive coaching and professional development guidance.
• Support performance improvement and capability development initiatives.
• Functional Supervision
• May provide input on:
• Performance Reviews
• Corrective Actions
• Staffing Priorities
• Resource Assignments
• Assist with directing day-to-day team activities.
• Healthcare Systems & Epic Expertise
• Epic Application Leadership
• Maintain expert-level knowledge of Epic applications and related technologies.
• Utilize resources including:
• Epic Galaxy
• Epic UserWeb
• Nova Release Notes
• Epic User Forums
• Evaluate new Epic functionality and enhancement opportunities.
• Lead cross-application planning for upgrades and vendor changes.
• Design & Configuration
• Independently analyze, design, configure, and optimize applications.
• Review complex integrated workflows and dependencies.
• Teach advanced system design and configuration techniques to team members.
• Lead enterprise-level design decisions.
• Project & Program Management
• Project Leadership
• Lead complex, enterprise-wide projects and strategic initiatives.
• Develop project plans, schedules, dependencies, and resource assignments.
• Coordinate multidisciplinary teams through the entire project lifecycle.
• Ensure projects are delivered on time and meet business objectives.
• Status Reporting & Governance
• Prepare executive-level status reports and project updates.
• Communicate:
• Milestones
• Risks
• Dependencies
• Deliverables
• Escalation Needs
• Present information clearly to stakeholders at all levels.
• Risk & Issue Management
• Identify obstacles, conflicts, and project risks.
• Develop mitigation and resolution plans.
• Escalate issues appropriately through leadership channels.
• Business Analysis & Process Improvement
• Requirements Gathering
• Lead business process analysis and requirements elicitation activities.
• Conduct:
• Stakeholder Interviews
• Process Mapping
• Workflow Analysis
• Functional Documentation
• Ensure solutions align with operational and clinical requirements.
• Process Optimization
• Analyze existing workflows and identify improvement opportunities.
• Design solutions that increase efficiency, quality, and user satisfaction.
• Support operational transformation initiatives across departments.
• Stakeholder & Customer Engagement
• Relationship Management
• Build trusted relationships with:
• Clinical Leadership
• Operational Leaders
• Business Owners
• Executive Stakeholders
• Serve as a strategic advisor regarding technology capabilities and opportunities.
• Customer Liaison
• Act as the primary interface between users and technical teams.
• Gather business requirements and communicate project expectations.
• Ensure stakeholders remain informed throughout project execution.
• Communication Leadership
• Develop and deliver communications suitable for:
• End Users
• Project Teams
• Department Leaders
• Executive Leadership
• Translate technical concepts into business language.
• Cross-Functional Collaboration
• Enterprise Coordination
• Collaborate with:
• Application Teams
• Application Development Teams
• Compliance Teams
• Business Process Owners
• Clinical Teams
• IT Leadership
• Vendor & System Coordination
• Lead coordination efforts for significant vendor-driven changes.
• Support enterprise-wide upgrades and implementations.
• Ensure alignment between systems, applications, and operational requirements.
• Documentation & Knowledge Management
• Documentation Development
• Create and maintain:
• Technical Documentation
• Process Flows
• Configuration Standards
• User Procedures
• Support Guides
• Ensure consistency and accuracy of documentation.
• Continuous Learning
• Remain current on industry trends, healthcare technologies, and application enhancements.
• Participate in:
• Training Programs
• Seminars
• Professional Associations
• Industry Conferences

• Required Qualifications
• Education
• Preferred:
• Associate's Degree or Bachelor's Degree in:
• Healthcare Administration
• Information Systems
• Business Administration
• Related Field
• Experience
• 5-7 years of experience supporting healthcare, business, or information systems.
• 2+ years of project management experience preferred.
• Experience leading projects and cross-functional teams.
• Supervisory or team leadership experience preferred.
• Demonstrated healthcare systems expertise.

• Technical Skills
• Healthcare IT
• Epic Systems
• Clinical Applications
• Healthcare Workflows
• Application Support
• System Optimization
• Service Management
• Incident Management
• Problem Management
• Change Management
• Service Request Management
• Project Management
• Project Planning
• Risk Management
• Stakeholder Management
• Status Reporting
• Team Coordination
• Business Analysis
• Requirements Gathering
• Process Mapping
• Workflow Optimization
• Documentation
• Software
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Collaboration & Reporting Tools

• Key Skills
• Healthcare Information Systems
• Epic Applications
• Team Leadership
• Project Management
• Application Support
• Business Process Analysis
• Stakeholder Engagement
• Change Management
• Operational Improvement
• Executive Communication
• Mentoring & Coaching
• Strategic Planning

• Core Competencies
• Leadership
• Analytical Thinking
• Problem Solving
• Communication Excellence
• Customer Service Orientation
• Organization & Planning
• Adaptability
• Emotional Intelligence
• Collaboration
• Accountability