Job Description
We are seeking a Bilingual (English & French) API Support Analyst with experience in L2/L3 production support and external vendor API integrations. The candidate will be responsible for supporting API-based applications, troubleshooting integration issues, coordinating with external vendors, and ensuring timely resolution of production incidents.
Top 3 Required Skills
L2/L3 Production Support experience for enterprise applications and integrations.
Strong understanding of APIs (REST/SOAP), API troubleshooting, authentication, request/response analysis, and vendor integrations.
Bilingual communication skills (English & French).
Top 3 Preferred Skills
Experience with API management/testing tools such as Postman, Swagger, Apigee, MuleSoft, or API Gateway platforms.
Knowledge of monitoring and logging tools such as Splunk, Dynatrace, AppDynamics, or ELK.
Banking/Financial Services domain experience.
Experience
5+ years of application support experience, including API and integration support.
Hands-on experience with REST APIs, JSON, XML, OAuth, JWT, SSL/TLS, and API security concepts.
Experience working with external vendors and third-party integrations.

API Support Analyst

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