Analyst

Job Description

Skill: Contact Center IVR Tester

• Lead end-to-end testing of contact center and banking applications, ensuring seamless customer interactions across IVR, voice, and agent-assisted channels.
• Validate IVR call flows, customer authentication, skill-based call routing, self-service banking features, and escalation to live agents.
• Test payment processing solutions for credit cards, mortgages, loans, and deposit accounts, covering positive, negative, boundary, and exception scenarios.
• Execute release validation activities for contact center platforms and monthly production deployments.
• Verify customer account information, interaction history, and transaction details using Ujet, Quest, CRM, and internal banking applications.
• Perform backend validation using SQL/MySQL to ensure accuracy of customer data, payment transactions, and application integrations.
• Validate API integrations and end-to-end data flow between IVR, CRM, payment systems, and backend services.
• Design and execute functional, integration, system, regression, and User Acceptance Testing (UAT).
• Identify, document, track, and retest defects using Jira while ensuring timely resolution.
• Collaborate closely with Developers, Business Analysts, Product Owners, and Operations teams in Agile/Scrum environments.
• Participate in test planning, test case development, defect triage meetings, sprint ceremonies, and release readiness assessments.
• Support production deployments and post-release validation activities to ensure system stability.

Salary Range - $90,000-$100,000 a year

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Qualifications: BACHELOR OF COMPUTER SCIENCE