- Role Description The Technology Support Analyst is a part-time, remote role responsible for providing technical assistance to staff, partners, and program participants across CASE’s digital platforms. This role involves monitoring and responding to support requests, diagnosing technical issues, and troubleshooting hardware, software, and connectivity problems. The analyst will assist with system configurations, user account management, and basic maintenance of information technology tools used for virtual collaboration and program delivery. Day-to-day activities include documenting support issues, maintaining knowledge base resources, and escalating complex problems to specialized technical teams when necessary. The role also supports continuous improvement of CASE’s technology environment by identifying recurring issues, suggesting solutions, and contributing to user training on digital tools.
- Qualifications
- Candidates should possess strong Analytical Skills to diagnose issues, interpret technical information, and propose effective solutions.
- Candidates should possess effective Communication skills for clear, respectful interaction with users and team members in remote settings.
- Candidates should possess solid Information Technology knowledge, including familiarity with operating systems, collaboration tools, and basic network concepts.
- Candidates should possess practical Technical Support experience in assisting users, managing support tickets, and providing remote guidance.
- Candidates should possess strong Troubleshooting skills for resolving software, hardware, and connectivity issues in a timely manner.
- Relevant qualifications such as a diploma or degree in IT, Computer Science, or a related field are beneficial.
- Experience supporting nonprofit or social impact organizations, and familiarity with African digital infrastructure, is an advantage.
- Ability to work independently, manage multiple requests, and maintain confidentiality in handling user information.
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Technology Support Analyst
African Social Entrepreneurship Center (CASE)
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