Technical Support Analyst

Oak Ridge, TN | Technical Support Analyst | Full-time

We are actively recruiting a Technical Support Engineer for our client in Oak Ridge, Tennessee. This is a direct hire opportunity that will require onsite work on a regular basis. This is an excellent opportunity for an early career technology professional seeking to support critical systems and end users in a collaborative environment. Must have experience with technical troubleshooting, customer support, and complex computing environments.

Due to client request, candidates must be eligible to work in the United States without sponsorship.

Responsibilities

• Provide technical support for hardware, software, systems, and applications.
• Troubleshoot and resolve technical issues in a timely manner.
• Monitor system performance and assist with operational support activities.
• Collaborate with internal teams to identify and resolve technical problems.
• Document issues, solutions, and support procedures.
• Assist users with system access, functionality, and technical questions.
• Participate in process improvement initiatives and support best practices.
• Maintain accurate records of support activities and issue resolution.
• Support upgrades, maintenance activities, and system implementations.
• Perform additional duties as assigned.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related field; equivalent experience considered.
• Experience supporting enterprise technology environments.
• Strong troubleshooting and analytical skills.
• Excellent communication and customer service abilities.
• Ability to work independently and within a team environment.
• Familiarity with operating systems, networking concepts, and technical support practices.
• Experience documenting technical procedures and support activities.
• Ability to manage multiple priorities in a fast-paced environment.

Equal Opportunity Employer/Veterans/Disabled

IT Support Technician

End User Support

Knoxville, Tennessee

Contract to Hire

Oct 30, 2026

West Knoxville, TN | IT Support Technician / Cybersecurity Support Analyst | Contract-to-Hire

We are actively recruiting an IT Support Technician / Cybersecurity Support Analyst for our client in West Knoxville, TN. This is a contract-to-hire opportunity that will require onsite work in West Knoxville. This is an excellent opportunity for a recent graduate or early-career technology professional looking to build hands-on experience across IT support, systems administration, cybersecurity, and client-facing technology services. Candidates must have a bachelor’s degree in Cybersecurity, AI with a cybersecurity focus, or a closely related technical field with strong cybersecurity coursework.

Due to client request, candidates must be eligible to work in the United States without sponsorship.

Responsibilities

• Manage support tickets and provide timely troubleshooting and issue resolution.
• Communicate directly with clients regarding technical questions and support needs.
• Support Windows environments, Microsoft 365, user accounts, endpoints, mobile devices, and general desktop technology.
• Review security logs and assist with security monitoring activities.
• Learn and support company-specific technologies, processes, and client environments.
• Complete vendor-provided training modules and technical coursework.
• Build broader hands-on experience across IT support, systems administration, and cybersecurity.

Qualifications

• Bachelor’s degree in Cybersecurity, AI with a cybersecurity focus, or a closely related technical discipline with strong cybersecurity coursework.
• Foundational knowledge of IT troubleshooting and cybersecurity concepts.
• Strong verbal and written communication skills.
• Professional, customer-focused approach with the ability to communicate effectively with clients and end users.
• Ability and willingness to learn new technologies, platforms, and technical environments.
• Recent graduates and early-career candidates with limited professional IT experience are encouraged to apply.

Preferred Experience

Exposure through professional experience, internships, coursework, labs, research, capstone work, or personal projects involving:

• Microsoft 365
• Windows 10/11
• Active Directory or Microsoft Entra ID
• Microsoft Intune
• Networking fundamentals
• Endpoint security and antivirus platforms
• Security monitoring or SIEM concepts
• Remote support tools and ticketing systems
• Mobile device support
• AI-enabled technical or cybersecurity tools and projects

Ideal Candidate

The ideal candidate combines a strong technical foundation with excellent communication, professionalism, initiative, and customer service skills. Direct experience with every technology is not required. Relevant academic projects, home labs, cybersecurity competitions, research, internships, and other hands-on learning can provide valuable experience for this position.

Equal Opportunity Employer/Veterans/Disabled

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