System Analyst

• Oracle HCM Solutions Analyst
• Location: Jamaica, NY 11432 (Onsite)
• Duration: 55 Weeks
• Schedule: Monday–Friday, 9:00 AM – 5:00 PM (35 Hours/Week)
• Openings: 2

• Job Summar
• yWe are seeking an experienced Oracle HCM Solutions Analyst to support a large-scale Oracle Cloud HCM transformation project. The ideal candidate will work closely with HR, Payroll, IT, and business stakeholders to design, implement, and optimize Oracle HCM solutions, with a strong focus on Oracle HR Helpdesk, service delivery processes, case management, routing workflows, and reporting
• .Key Responsibilitie
• sLead workshops with HR leadership and operations teams to define HR service delivery models and Helpdesk processes
• .Configure and optimize Oracle HR Helpdesk, including case categories, routing rules, SLA frameworks, escalation workflows, and agent workspaces
• .Analyze business requirements and perform gap analysis to recommend Oracle HCM enhancements
• .Design knowledge base strategies, employee self-service content, FAQs, and support documentation
• .Develop OTBI dashboards and reports covering case volume, SLA compliance, resolution metrics, and trend analysis
• .Support data migration, testing, UAT activities, and issue resolution
• .Partner with Payroll, Scheduling, Benefits, Compensation, and Core HCM teams to ensure seamless integration across modules
• .Mentor support teams and serve as a functional SME for Oracle HR Helpdesk configurations
• .Required Qualification
• s2+ years of Oracle HR Helpdesk implementation experience or equivalent HR service delivery platforms (ServiceNow HR, Salesforce Service Cloud)
• .Minimum 2 full-cycle Oracle Cloud HCM implementations
• .Strong expertise in Oracle HCM Cloud modules including Core HR, Payroll, Time & Labor, Benefits, Absence, and Reporting
• .Experience configuring case routing, SLA management, escalation workflows, and knowledge management solutions
• .Understanding of Oracle HCM data structures including Position, Assignment, Department, Location, Benefits, and Payroll
• .Experience with Oracle Fusion Cloud, integrations, reporting, analytics, and data migration
• .Bachelor's Degree required
• .Oracle HCM Cloud Certification preferred
• .Required Skill
• sOracle HCM Clou
• dOracle HR Helpdes
• kOracle HCM Cor
• eHCM Implementatio
• nReporting & Analytic
• sSelf-Service & Knowledge Managemen
• tPeopleSoft (Legacy
• )OTBI Reportin
• gUAT & Testin

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