ServiceNow Platform Analyst

• Title: ServiceNow Business Systems Analyst/Administrator
• Duration: 6 month contract + possible extensions
• Location: Hybrid - 3-4 days onsite, Downtown Toronto

• Required Skills & Experience
• ServiceNow Expertise
• 3–5 years of hands-on ServiceNow experience
• ServiceNow Certified System Administrator (CSA)
• Experience supporting and administering the ServiceNow platform
• Strong understanding of data models, workflows, UI design, and business rules
• ITSM / Functional Experience

Hands-on experience with:

• Incident Management
• Change Management
• Problem Management
• Request Management
• CMDB
• Knowledge Management

• Nice to Have Skills & Experience
• • Ability to facilitate discussions and influence key decision makers
• • Strategic thinker with strong interpersonal skills
• • Experience with Performance Analytics
• • Experience training or mentoring junior analysts

• Job Description
• We are seeking an Intermediate ServiceNow Business Systems Analyst to support the administration, maintenance, enhancement, and ongoing optimization of the ServiceNow platform. This individual will work closely with end users, developers, administrators, and business stakeholders to ensure platform stability, performance, and alignment with business requirements.

The successful candidate will support ServiceNow operations, troubleshoot platform issues, assist with upgrades and releases, maintain integrations, develop reports and dashboards, and contribute to workflow automation initiatives. This role is ideal for someone with strong ServiceNow platform knowledge and experience supporting enterprise ServiceNow environments.