ServiceNow Administrator / Automation Analyst

This is a Fully Remote Job

About Our Client:

This organization operates within the IT service management and automation sector. It addresses challenges related to manual processes, inefficiencies, and the need for AI-enabled service improvements within enterprise platforms. The company focuses on leveraging ServiceNow technology to streamline workflows, enhance self-service capabilities, and increase operational efficiency.

About the Opportunity:

The SERVICENOW ADMINISTRATOR / AUTOMATION ANALYST role is centered on supporting and enhancing the ServiceNow platform with a strong emphasis on AI enablement and automation. This position works closely with business and technical stakeholders to identify opportunities for process improvement and to design, configure, test, and implement effective ServiceNow solutions. The role is critical in driving automation initiatives that reduce manual effort and improve operational effectiveness.

Responsibilities:

• Support AI-enabled service improvement and self-service using Virtual Agent, AI Search, knowledge base, and automation features.
• Identify and automate manual or repetitive processes using Flow Designer, approvals, notifications, and IntegrationHub.
• Design and enhance Service Catalog items and workflows including forms, approvals, and fulfillment.
• Configure and improve Employee Center and Service Portal interfaces.
• Manage integrations between ServiceNow and other enterprise systems.
• Collaborate with stakeholders to gather requirements and translate them into functional specifications.
• Administer and maintain the ServiceNow platform and core ITSM functions.
• Develop and execute test plans and coordinate User Acceptance Testing.
• Support platform releases, upgrades, and deployment activities.
• Document processes, technical details, testing procedures, and communicate with stakeholders.
• Use data and feedback to drive continual platform improvement.

Requirements:

• 3–5 years of hands-on experience with ServiceNow administration or platform support.
• ServiceNow Certified System Administrator (CSA) or equivalent experience.
• Experience with ServiceNow ITSM and core platform configuration.
• Practical experience with ServiceNow Virtual Agent or AI-enabled automation.
• Experience applying generative or conversational AI in IT service environments.
• Proficiency with Flow Designer and workflow automation.
• Experience building Service Catalog items and service request workflows.
• Knowledge of Employee Center and Service Portal customization including JavaScript, AngularJS, HTML, CSS/SCSS.
• Ability to configure forms, tables, Business Rules, Client Scripts, and UI Policies.
• Skill in gathering business requirements and translating them into solutions.
• Experience in creating and executing test cases and supporting UAT.
• Strong analytical, troubleshooting, organizational, and communication skills.
• General understanding of ITSM and ITIL principles.

Pay Range and Compensation Package:

• The hiring range for this role is $80,000 to $90,000 CAD per year.
• Final compensation will be based on experience, skills, market conditions, and internal equity.

Benefits & Perks:

• Three weeks' vacation (increasing with tenure).
• Comprehensive Medical, Dental, and Vision coverage from the first day.
• Financial and professional development support for CPA candidates and members.
• Employee stock ownership and retirement plan matching programs.
• Lifestyle rewards program.
• Flexible work options.
• Opportunities for advancement within a performance-driven environment.

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.