Service Desk Analyst

Akkodis is seeking a Service Desk Analyst – Level 1 for a 6-month contract-to-hire job with a client in Bonita Springs, FL.

Rate Range: $20/hr.-$25/hr.; The rate may be negotiable based on experience, education, geographic location, and other factors.

• Job Purpose
• As a Service Desk Analyst, you will be the main liaison between our field employees and the IT organisation, supporting both standard and proprietary technology in a way that enhances our employee experience. You will provide top-tier customer support, troubleshoot technical issues, support communication between relevant assignment groups, and be part of the single point of contact for all IT-related issues.

Responsibilities

• Support Client-based applications and infrastructure for all of North America
• Analyze user needs, facilitate support, and provide complete solutions whenever possible
• Communicate issues and opportunities to Service Desk leadership
• Maintain a high degree of working knowledge of all IT systems and business applications within the Client portfolio
• Provide accurate and correctly detailed documentation for each solution
• Respond to and resolve issues within Service Level Agreement timeframes

Requirements

• Experience working with complex technical issues
• Knowledge of IT-related systems or applications
• Experience in customer service-related roles
• Understanding of ITIL practices and ServiceNow is beneficial
• MS Office Skills (Excel, PowerPoint, Word) is beneficial

• Education
• High school Diploma
• Degree in Computer Science, Information Systems, Business Analysis, or other related field or multiple years of recent equivalent IT service experience

• Equal Opportunity Employer/Veterans/Disabled
• Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
• To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.
• The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• · The California Fair Chance Act
• · Los Angeles City Fair Chance Ordinance
• · Los Angeles County Fair Chance Ordinance for Employers
• · San Francisco Fair Chance Ordinance