Senior Digital Experience Research Analyst

This is a Fully Remote Job

About Our Client:

The organization operates in the data and AI trust sector, addressing challenges in data understanding, security, and resilience to support the safe acceleration of AI at scale. As a market leader in data resilience and security posture management, it focuses on the convergence of identity, data, security, and AI risk. Headquartered in Seattle with a presence in over 30 countries, the company serves more than 550,000 customers worldwide, maintaining critical business continuity.

About the Opportunity:

The SENIOR DIGITAL EXPERIENCE RESEARCH ANALYST role involves shaping the online experiences of millions of technology decision-makers by leading comprehensive user research and digital strategy initiatives. The position provides strategic insights through qualitative and quantitative methods, influencing executive decisions and collaborating across teams to ensure digital experiences are insight-driven. This role enables the organization to optimize user interactions and improve engagement through data-informed experimentation and storytelling.

Responsibilities:

• Define and lead the user research strategy and roadmap, implementing scalable frameworks and best practices
• Conduct qualitative and quantitative research including user testing, interviews, surveys, benchmarking, and expert reviews
• Analyze user behavior and feedback to identify insights and guide product and design
• Develop and manage web measurement strategies, reporting performance metrics
• Oversee experimentation programs such as A/B and multivariate testing to validate improvements
• Create compelling data narratives combining quantitative data and user perspectives
• Maintain accessible research documentation and insight repositories

Requirements:

• Four or more years of experience in user research, digital experience, conversion optimization, or related fields
• Proven ability to define and lead research strategies and programs
• Expertise in qualitative and quantitative research methods
• Proficiency with Adobe Analytics, Customer Journey Analytics, and Adobe Target
• Strong data storytelling skills with demonstrated impact on decision-making
• Knowledge of user-centered design and accessibility standards
• Analytical and strategic mindset capable of influencing cross-functional teams

Pay Range and Compensation Package:

The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors.

Benefits & Perks:

• Unlimited paid time off, 12 paid holidays including 4 global self-care days, and 24 paid volunteer hours annually
• Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
• Medical, dental, and vision coverage starting on day one
• Mental health support, therapy sessions, and digital wellness tools
• 401(k) retirement plan with company matching
• Fertility, adoption, and surrogacy support, plus paid volunteer time
• 24/7 virtual veterinary care at no cost
• Legal services, identity protection, and supplemental health insurance options
• Tax-advantaged spending accounts for healthcare, dependent care, and commuting
• Professional development resources including online learning, mentoring, workshops, and global learning events

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.