- Senior Business System Analyst
- Location: Remote, US
- Industry: Internet Marketplace Platforms
- Work Setting: Remote
- Are you passionate about commercial insurance operations, MGA workflows, and transforming complex underwriting processes into scalable technology solutions? We are seeking a Senior Business Analyst to support implementation and optimization of the Sure Commercial Platform, helping modernize commercial insurance operations across the full policy lifecycle.
- Position Summary
- The Senior Business Analyst serves as the bridge between business stakeholders and technology teams, leveraging deep expertise in Commercial Property & Casualty (P&C) Insurance and Managing General Agent (MGA) operations to deliver technology-driven business solutions. This role partners closely with underwriters, product owners, architects, developers, QA teams, brokers, carriers, and business leaders to translate insurance requirements into platform configurations, workflows, integrations, and functional specifications.
- The ideal candidate combines the analytical rigor of a Business Analyst, the domain expertise of an Insurance SME, and the stakeholder management capabilities of a client-facing consultant.
- Key Responsibilities
- Business Requirements Analysis
- Facilitate discovery sessions, workshops, and stakeholder interviews.
- Gather, analyze, validate, and document business requirements.
- Translate business needs into user stories, functional specifications, acceptance criteria, and process documentation.
- Ensure requirements remain traceable from analysis through implementation and testing.
- Act as a trusted advisor to MGA and insurance stakeholders.
- Sure Commercial Platform Configuration
- Translate commercial insurance requirements into Sure Commercial platform configurations.
- Define:
- Business Rules
- Workflow Logic
- Underwriting Rules
- Rating Rules
- Eligibility Criteria
- User Journeys
- Support platform implementation and business process transformation initiatives.
- Align platform capabilities with operational objectives and regulatory requirements.
- Fit-Gap Analysis & Solution Design
- Assess current business processes against platform capabilities.
- Identify functional gaps and process inefficiencies.
- Recommend:
- Configuration Solutions
- Process Improvements
- Integrations
- Customizations
- Collaborate with technical teams to design scalable, cost-effective solutions.
- Support modernization of insurance workflows and operating models.
- Commercial Insurance Lifecycle Management
- Support requirements and solutions across the full commercial insurance lifecycle:
- Broker Submission
- Risk Assessment
- Underwriting
- Appetite & Eligibility Rules
- Rating & Pricing
- Quoting
- Binding
- Policy Issuance
- Endorsements
- Renewals
- Cancellations
- Ensure workflows support operational efficiency and underwriting objectives.
- Broker & Submission Workflow Optimization
- Analyze and enhance submission-to-bind workflows.
- Design streamlined intake and broker engagement processes.
- Document process flows and operational procedures.
- Improve customer and broker experiences through workflow automation.
- Align broker processes with underwriting and compliance requirements.
- Systems Integration & Data Mapping
- Define functional requirements for integrations with:
- Rating Engines
- Carrier Systems
- Broker Portals
- Accounting Platforms
- Policy Administration Systems
- Third-Party Insurance Services
- Support API integration planning and data flow analysis.
- Collaborate with technical teams on:
- Data Mapping
- Interface Requirements
- Integration Testing
- Validate end-to-end business processes across integrated systems.
- Testing & Quality Assurance
- Support System Integration Testing (SIT) and User Acceptance Testing (UAT).
- Develop:
- Test Scenarios
- Test Cases
- Validation Criteria
- Business Acceptance Procedures
- Analyze defects and coordinate resolution activities.
- Validate system enhancements against business requirements.
- Obtain stakeholder sign-off and implementation readiness.
- Stakeholder Management & Client Engagement
- Facilitate workshops with:
- MGA Leadership
- Underwriters
- Product Owners
- Operations Teams
- Technology Teams
- Manage stakeholder expectations and communication.
- Present recommendations and process improvements clearly.
- Build trusted relationships with business and technical stakeholders.
- Drive alignment across multidisciplinary teams.
- Agile Delivery & Documentation
- Contribute to Agile delivery processes including:
- Sprint Planning
- Backlog Grooming
- User Story Refinement
- Sprint Reviews
- Retrospectives
- Maintain comprehensive project and requirements documentation.
- Ensure transparency and traceability throughout the delivery lifecycle.
- Support continuous improvement of delivery processes.
- Required Qualifications
- Professional Experience
- 8+ years of Business Analysis experience.
- Extensive experience within Commercial Property & Casualty (P&C) Insurance.
- Experience supporting insurance platform implementations and transformation initiatives.
- Strong client-facing and stakeholder management experience.
- MGA & Commercial Insurance Expertise
- Deep understanding of:
- MGA Operations
- Delegated Underwriting
- Commercial Insurance Products
- Underwriting Workflows
- Risk Appetite Management
- Eligibility Rules
- Rating Processes
- Quote-to-Bind Workflows
- Policy Administration
- Business Analysis Expertise
- Proven experience creating:
- User Stories
- Acceptance Criteria
- Functional Specifications
- Process Flows
- Business Rules
- Requirements Documentation
- Strong analytical and problem-solving capabilities.
- Experience facilitating workshops and requirements sessions.
- Technical Skills
- Insurance Domain Knowledge
- Commercial Property & Casualty (P&C)
- MGA Operations
- Delegated Underwriting
- Policy Administration
- Rating & Pricing
- Underwriting Workflows
- Renewals & Endorsements
- Business Analysis
- Requirements Gathering
- Functional Analysis
- Fit-Gap Analysis
- Process Mapping
- Workflow Optimization
- Acceptance Criteria Development
- Stakeholder Management
- Testing & Quality Assurance
- SIT
- UAT
- Test Planning
- Defect Management
- Business Validation
- Integration & Technical Knowledge
- REST APIs
- JSON
- XML
- Data Mapping
- System Integration
- Interface Requirements
- Agile & Delivery Tools
- Agile Scrum
- Jira
- Azure DevOps
- Confluence
- User Story Management
- Backlog Management
- Supporting Tools
- Postman
- SQL
- Reporting Tools
- Documentation Platforms
- Preferred Qualifications
- Experience implementing or configuring commercial insurance platforms.
- Familiarity with:
- Sure Commercial
- ISO/Verisk
- RAS
- External Rating Engines
- Insurance Data Services
- Experience working with:
- MGAs
- Specialty Insurers
- Program Administrators
- Delegated Underwriting Organizations
- Exposure to API testing and integration validation.
- Knowledge of insurance ecosystem vendors and services.
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Senior Business Analyst
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