Senior Business Analyst

About The Company

Medical Answering Services LLC (MAS) is dedicated to connecting Medicaid enrollees with essential healthcare services through non-emergency transportation solutions. Our mission is to foster healthier communities by ensuring seamless access to healthcare for all members. With a focus on innovative transportation management and data-driven decision-making, MAS strives to improve health outcomes and operational efficiency within the Medicaid program. Our organization values professionalism, integrity, and a commitment to excellence, providing a dynamic environment for talented professionals to grow and contribute meaningfully to community health initiatives.

About The Role

The Senior Business Analyst at MAS plays a pivotal role in shaping the strategic direction of our healthcare transportation services through comprehensive data analysis and insights. Reporting directly to the Vice President of Business Analytics, this position offers an opportunity to work remotely within New York State, contributing to high-impact projects that influence Medicaid program management and organizational development. The ideal candidate will possess a strong analytical mindset, advanced technical skills, and the ability to translate complex data into actionable insights. This role demands resilience, professionalism, and adaptability, as it involves collaborating with cross-functional teams, supporting strategic initiatives, and leveraging emerging AI technologies to enhance operational efficiency. The Senior Business Analyst will serve as a trusted advisor to senior leadership, helping to identify opportunities, mitigate risks, and drive data-informed decisions that benefit Medicaid enrollees and healthcare providers alike.

Qualifications

Candidates should possess advanced proficiency in Microsoft Excel, including pivot tables, complex formulas, macros, and data modeling. A working knowledge of SQL and ETL processes is essential for effective data extraction and transformation. Familiarity with AI-powered tools such as ChatGPT, Copilot, or Claude, and AI-driven analytics features in platforms like Power BI, is highly desirable, with a strong willingness to learn and adapt to new technologies. The successful applicant will have experience analyzing data, developing reports, and providing strategic recommendations based on insights. Excellent presentation skills are required to communicate findings clearly to senior leadership and diverse teams. The ability to thrive in fast-paced, high-pressure environments, maintain professionalism, and handle ambiguity with resilience is critical. Strong written and verbal communication skills, coupled with the ability to work independently and collaboratively across departments, are vital. Prior experience with MAS software and building professional relationships at all organizational levels is preferred. A bachelor’s degree in business, marketing, analytics, or a related field is required; equivalent experience in business research and analytics may be considered in lieu of a degree. This role may require occasional travel for in-person meetings, primarily in the Syracuse area.

Responsibilities

The Senior Business Analyst will be responsible for conducting research and analysis focused on MAS management of the NYS Medicaid program, providing insights that support program optimization and strategic decision-making. Managing special projects that require multidisciplinary knowledge of MAS, including understanding Medicaid transportation concerns of enrollees, providers, and the NY State Department of Health, will be a key aspect of the role. Supporting organizational development initiatives such as Medicaid program improvements, cost structure analysis, policy support, and budget planning will also be part of the responsibilities. The analyst will develop and enforce standards for data collection and analysis across various tools and platforms, including Smartsheets, Microsoft Power BI, MAS systems, and other Microsoft tools. Collaborating with the Financial Analytics team and department leadership to deliver strategic insights, as well as partnering with IT to enhance data integration, governance, and reporting capabilities, are essential duties. Staying informed about industry developments, including new competitors and trends in the non-emergency medical transportation sector, will help guide strategic alliances and innovation efforts. The role also involves leveraging AI tools and technologies to automate workflows, improve analysis accuracy, and increase operational efficiency. Presenting findings, insights, and strategic recommendations to senior leadership and cross-functional teams will be a regular part of the job. Other duties may include supporting continuous improvement initiatives, assisting in policy formulation, and contributing to the organization’s data-driven culture.

Benefits

MAS offers a comprehensive benefits package designed to support our employees’ well-being and professional growth. Benefits include competitive salary ranges, flexible remote work arrangements, and opportunities for career advancement within a mission-driven organization. Employees have access to health insurance options, retirement plans, paid time off, and professional development programs. MAS fosters a collaborative and inclusive work environment that encourages innovation, continuous learning, and work-life balance. We believe in recognizing and rewarding our team members’ contributions and providing a supportive atmosphere where they can thrive and make a meaningful impact on community health outcomes.

Equal Opportunity

Medical Answering Services LLC is an equal employment opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees and applicants are treated with respect and dignity. We do not discriminate based on race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, or military service. Our policies prohibit unlawful harassment or discrimination in all aspects of employment, including hiring, promotion, compensation, and termination. We ensure equal access to employment opportunities for qualified individuals with disabilities and are dedicated to maintaining a workplace that reflects the diverse communities we serve.