RCI-XYLM1-389 SAP Analyst Charlotte, NC

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• Job Code : RCI-XYLM1-389
• Job Title: SAP Analyst
• Location: Charlotte, NC, US 28217
• Duration: 11 Month extension possible based on needs and performance

SAP S/4 HANA Service Management Systems Analyst

• Position Summary
• Description:
• As an SAP S/4 HANA Service Management Systems Analyst, you will provide L2/L3 production support for SAP S/4HANA Service solutions following go-live.
• You will work closely with business stakeholders and cross-functional IT teams to resolve issues, improve service processes, support system enhancements, and ensure stable operations across the service management landscape
• . This role is critical to maintaining high levels of system performance, user satisfaction, and business continuity.
• Core Responsibilities
• Provide L2/L3 production support for SAP S/4HANA Service and resolve incidents, service requests, and defects within established service levels.
• Perform root cause analysis, implement sustainable solutions, and drive continuous process improvements.
• Configure, support, and maintain Service Orders, Service Contracts, Entitlements, Warranty Management, Repair Processes, Resource Scheduling, and Service Billing.
• Monitor and support integrations between SAP S/4HANA Service and related modules including SD, MM, FI/CO, and Plant Maintenance/Enterprise Asset Management (PM/EAM).
• Support SAP Fiori applications and mobile solutions used by service and field service teams.
• Participate in testing activities, including user acceptance testing (UAT), regression testing, and production releases.
• Develop user documentation, provide end-user training, and support adoption of new functionality.
• Collaborate with business stakeholders to identify enhancement opportunities and deliver continuous improvements.
• Participate in on-call and off-hours support as required to ensure system stability and business continuity.
• Required Qualifications
• Bachelor's degree in Information Technology, Computer Science, Business, Engineering, or a related field, or equivalent combination of education and experience.
• 10-15 years of SAP experience with a strong focus on Service, Customer Service, Plant Maintenance, or Enterprise Asset Management.
• Minimum of 5+ years of hands-on SAP S/4HANA Service module support experience.
• Experience supporting production environments, including incident, problem, and change management processes.
• Experience supporting SAP Fiori applications and mobile solutions for Field Service Management.
• Strong understanding of integrations across SAP SD, MM, FI/CO, and PM/EAM modules.
• Strong troubleshooting, analytical, and root cause analysis skills.
• Ability to manage multiple priorities and work effectively in a fast-paced support environment.
• Excellent verbal and written communication skills.
• Strong customer service and stakeholder management capabilities.
• Working knowledge of SAP testing methodologies and release management processes.
• Hands-on experience supporting:
• Service Order Management
• Service Contracts and Entitlements
• Warranty and Claims Management
• Service Billing and Finance processes
• Preferred Qualifications
• Experience supporting both SAP ECC PM/CS and SAP S/4HANA Service environments.
• Familiarity with ITIL-based support processes and service management practices.
• Experience using ticketing and workflow tools such as ServiceNow or Jira.
• Experience supporting global users across multiple regions and time zones.
• Knowledge of SAP Field Service Management (FSM) and related mobility solutions.
• SAP certification in S/4HANA Service, Customer Service, Plant