P&C Business Systems Analyst

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Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

• Senior Business Systems Analyst – Insurity Pro Suite P&C Insurance
• We are seeking an experienced Senior Business Systems Analyst with strong Property and Casualty insurance and policy administration expertise to support implementation, enhancement and production-support initiatives on Insurity Pro Suite, formerly known as Sure MGA.
• The individual will serve as the primary liaison between business stakeholders, underwriters, product owners, operations teams and technology delivery teams. The role will be responsible for understanding business needs, analyzing insurance processes, defining functional requirements and supporting the delivery of scalable solutions across the commercial insurance policy lifecycle.
• Direct experience with Insurity Pro Suite or Sure MGA is strongly preferred. Candidates with substantial experience on comparable commercial P&C Policy Administration Systems may also be considered, provided they possess strong insurance-domain knowledge and are willing to complete Insurity product training.
• Key responsibilities
• Business analysis and requirements management
• Work closely with business stakeholders, underwriters, product owners and operations teams to understand business objectives and system requirements.
• Analyze current-state business processes and define future-state workflows.
• Facilitate requirement-gathering workshops, stakeholder interviews and process-discovery sessions.
• Translate business requirements into clear functional specifications, user stories, use cases and process flows.
• Create and maintain Business Requirements Documents, Functional Requirements Specifications, acceptance criteria and traceability matrices.
• Identify gaps, dependencies, risks and downstream impacts across applications and business processes.
• Obtain stakeholder review, validation and sign-off on functional requirements.
• Policy administration and insurance processes
• Analyze and support commercial P&C policy-administration processes across:
• Submission intake
• Quote
• Bind
• Policy issuance
• New business
• Endorsements
• Cancellations
• Reinstatements
• Renewals
• Rating
• Underwriting rules
• Forms and document generation
• Billing and premium-accounting interfaces
• Understand insurance product structures, coverages, limits, deductibles, forms, rates and underwriting rules.
• Support the configuration and enhancement of insurance products and workflows within Insurity Pro Suite.
• Collaborate with product and underwriting teams to translate insurance requirements into system behavior.
• Ensure proposed solutions align with regulatory, operational and business requirements.
• Solution analysis and design
• Partner with solution architects, technical leads, developers and configuration specialists to define functional solutions.
• Evaluate whether requirements can be addressed through product configuration, workflow changes, integration or custom development.
• Document system interactions, business rules, data flows and integration requirements.
• Analyze the impact of changes across upstream and downstream systems.
• Support API, interface and data-mapping discussions with technical teams.
• Review solution designs to ensure they meet approved business and functional requirements.
• Testing and implementation support
• Support the creation of test scenarios, test cases and expected results.
• Coordinate with QA teams to ensure complete test coverage.
• Participate in system integration testing, regression testing and User Acceptance Testing.
• Support business users during UAT and assist with defect triage and resolution.
• Validate that implemented solutions meet functional requirements and acceptance criteria.
• Support release-readiness reviews, implementation planning and post-production validation.
• Assist with user documentation, process guides and knowledge-transfer materials.
• Production support and continuous improvement
• Support the investigation and resolution of production incidents and functional defects.
• Perform functional root-cause analysis and coordinate with development, infrastructure and vendor teams.
• Analyze recurring issues and recommend corrective and preventive actions.
• Support production monitoring, release validation and post-implementation stabilization.
• Identify opportunities to improve operational efficiency, user experience and system reliability.
• Maintain documentation of known issues, business rules, workflows and support procedures.
• Provide functional guidance to production-support and application-support teams.
• Stakeholder and vendor management
• Serve as a trusted functional partner to client business and technology stakeholders.
• Communicate requirements, risks, dependencies and delivery status clearly to leadership and project teams.
• Coordinate with Insurity and other third-party vendors as required.
• Facilitate cross-functional discussions between business, development, QA, support and infrastructure teams.
• Provide recommendations and options to stakeholders based on business value, effort, risk and platform capabilities.
• Minimum qualifications
• Bachelor’s degree in Business, Information Systems, Computer Science, Engineering or a related discipline.
• Seven or more years of experience in business analysis, systems analysis or functional consulting.
• Three or more years of experience supporting commercial P&C insurance Policy Administration Systems.
• Experience with Insurity Pro Suite, Sure MGA or another comparable commercial P&C policy administration platform.
• Strong understanding of the commercial P&C insurance policy lifecycle.
• Experience supporting submission, quote, bind, issue, endorsement, cancellation and renewal processes.
• Strong experience creating: Business Requirements Documents, Functional Requirements Specifications, User stories, Acceptance criteria, Use cases, Process flow and Data mappings.
• Experience analyzing integrations, APIs, interfaces and system data flows.
• Experience supporting Agile, Scrum or hybrid software-delivery methodologies.
• Experience participating in system testing, UAT, defect triage and implementation activities.
• Strong analytical, problem-solving and communication skills.
• Ability to work directly with business leaders, underwriters, product owners and technical teams.
• Ability to work effectively in a client-facing onshore role.
• Willingness to complete Insurity product training or certification, where required.

• Why join Genpact?
• Lead AI-first transformation – Build and scale AI solutions that redefine industries
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

• Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
• Let’s build tomorrow together.

Los Angeles, California and Philadelphia, Pennsylvania based candidates are not eligible for this role.

• Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
• Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training