Operations Analyst

About Us

Sitestream, a Polaris Software company based in Beverly, is an industry leader in automated traffic safety. The company's mission is to elevate road safety for drivers and pedestrians in small to medium-sized cities across the United States. By working closely with communities and employing the latest and most effective safety strategies, Sitestream is equipped for the most complex traffic challenges.

This is an exciting time to join Sitestream. We're seeking ambitious, forward-thinking individuals who are eager to make a real impact and grow their careers in a rapidly evolving industry. If you're ready to be part of a team that's shaping the future of public safety and compliance technology, we want to hear from you.

Operations Analyst

Based in Beverly, MA

Hybrid model of 3 days per week in office

Full time

Reports to: VP of Operations with the Managing Director as executive ownership

Summary

Sitestream, a Polaris Software company in Beverly, MA, is seeking detail-oriented and motivated team member as a Operations Analyst. As part of a fast-growing, mission-driven company, you will help ensure that our partner communities receive high-quality, reliable program outcomes. A strong work ethic, consistency, and the ability to stay focused in a fast-paced environment are essential for this role. In this role, you will be contributing towards technology that helps our customers make the world safer and fairer.

The role

Sitestream delivers automated traffic enforcement programs in the US. This role turns operational, payment, and cost data into practical decisions that improve the gross margin earned from each captured citation. You will understand why a program, camera, or stage of the citation journey is performing differently from expectation, working with the relevant teams across both the UK and the US to resolve it, and measuring the result. The role sits in the Operations function and works closely with Finance, Product, and Technology as key stakeholders.

Requirements

Key Responsibilities:

• Track performance from camera capture through review, rejection, notice production, payment and cash settlement
• Interrogate and model cost per offence type, camera performance, staff efficiency and payment trends
• Use automated daily and weekly dashboards to spot exceptions, then investigate the causes: for example, lower camera capture, rising rejection rates, weak collections, unusual cash sweeps, call volume or processing bottlenecks
• Bring together data from multiple internal and external data sources which could include areas from multiple data sources. Challenge definitions and data quality, so teams work from a consistent picture
• Partner with operational owners to act on findings. Explain the issue, its likely commercial impact, the decision required, and the result after the change. Escalate camera, processing, customer service and finance issues to the appropriate owner
• Analyze the economics and effectiveness of processing, customer service, printing and postage, and cloud usage. Identify opportunities to improve service and lower the cost to serve without undermining valid citations or collections
• Provide accurate operational drivers and notice production data to Finance for forecasting, program economics, accruals and prepayments. Help investigate differences between operational activity, payments, and financial results
• Develop trend and forward-looking analyses that establish expected performance and flag deviations early. Design focused tests with operational teams, quantify the impact, and help successful changes become routine
• Work with Product and Technology to define useful measures, alerts, and dashboard requirements. The Technology team will build and maintain data pipelines; you will interrogate the data and turn it into actions

We are looking for someone who has:

• Experience analyzing operational or commercial performance and showing how your work led to a measurable improvement in efficiency, revenue, customer outcomes or margin
• Very strong analytical skills: able to explore and combine data, test explanations and communicate findings clearly. Confidence with spreadsheets and modern BI tools is essential; familiarity with Databricks or SQL is useful
• Commercial judgement and curiosity about how a process works end to end, including its contracts, costs, service levels and financial drivers
• The ability to work credibly with front line managers, Finance, Product and Technology, ask good questions, and turn analysis into specific actions

Experience in operations analytics, commercial analysis, FP&A, or continuous improvement would b desirable. Lean or Six Sigma exposure is helpful. A professional accounting qualification or data engineering background is not required but may lend itself to the right skillset.

What Success Looks Like

Operational leaders have timely, trusted measures and know which exceptions need attention. Problems are investigated and owned quickly. The team can explain changes in citation yield, payment conversion, and cost to serve, and can show the financial impact of actions taken. Finance receives reliable operational inputs for its forecasts and month-end work.

Benefits

What We Offer

• Health and Dental Insurance (BlueCross BlueShield, [RG9] 80:20 contribution model)
• 401k
• Salary of up to $110,000 gross per year
• Vision Care
• Longterm Disability & AD&D
• 20 Days PTO (full year allowance)
• Life Insurance
• Employee Assistance Programme
• Community Day
• Moment in Time Day
• Federal Paid Holidays

Equal Opportunities

Our business is an equal opportunities employer. We make recruitment decisions based on qualifications, skill sets, and experiences. We consider all suitable candidates regardless of their age, sex, gender reassignment, race, religious beliefs (or lack thereof), marital status, disability, sexual orientation, or any other protected characteristic.

Please note that we can currently only consider candidates with an existing right to work in the US. Candidates must be able to pass a comprehensive background check, including fingerprinting.