Company Description Revappayya IT Services Pvt. Ltd. is a technology company delivering end-to-end IT services, software engineering, digital products, and managed technology solutions for businesses. The company supports organizations across the full lifecycle, from idea to production and from IT infrastructure setup to ongoing operations. Its offerings span enterprise IT infrastructure and managed services, including service desk support, multi-level technical support, data center services, cloud, cybersecurity, and monitoring. Revappayya also provides software and digital product engineering, covering UI/UX, web and mobile development, backend and API engineering, QA, DevOps, AI, and analytics. In addition, the company builds its own products and offers training that helps learners understand the complete product and technology lifecycle.
Role Description This full-time, on-site Level 2 Data Centre Support Engineer role is based in Rensselaer, NY. The engineer will provide advanced technical support for data center infrastructure, including servers, storage, and network equipment, handling escalations from Level 1 support and resolving complex incidents and service requests. Daily responsibilities include monitoring data center systems, performing diagnostics, troubleshooting hardware and software issues, and coordinating maintenance, installation, decommissioning, and relocation activities. The role involves working with ticketing systems, documenting solutions, implementing changes according to standard procedures, and collaborating with other technical teams to ensure high availability and performance. The engineer will also contribute to continuous improvement by identifying recurring issues, recommending preventive measures, and supporting operational best practices for security, backup, and disaster recovery.
Qualifications
Strong data center infrastructure skills, including hands-on experience with servers, storage systems, racks, cabling, and hardware diagnostics.
Proficiency with operating systems and virtualization platforms such as Windows Server, Linux, VMware, or similar hypervisors.
Solid understanding of networking fundamentals, including TCP/IP, VLANs, firewalls, switches, and basic routing concepts.
Experience with monitoring, ticketing, and IT service management tools used for incident, problem, and change management.
Knowledge of backup, disaster recovery, and security best practices within data center environments.
Ability to read and follow technical documentation, standard operating procedures, and runbooks, with strong documentation skills.
Strong analytical and troubleshooting abilities, with a focus on root-cause analysis and timely resolution of escalated issues.
Effective communication and collaboration skills, with the ability to work in a structured, on-site team environment and support non-technical stakeholders.
Willingness to work in shifts or after-hours as needed for maintenance windows or critical incident support.
Relevant technical certifications (such as

Level 2 Data Centre Support Engineer

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