ITAM Analyst (SAM/HAM)

Ideal Candidate Profile: Seeking an ITAM Analyst (SAM/HAM) with Flexara, Software & hardware asset management experience who supports Software Asset Management modernization by managing and improving software contract, entitlement, renewal, usage, ownership, compliance, and vendor data. The Analyst III helps ensure software assets are visible, governed, cost-effective, compliant, and aligned to enterprise technology standards. This role partners with ITAM, Procurement, Finance, Security, Legal, Workforce, Endpoint, Support Center, Product, application owners, and vendors to improve software lifecycle governance, reduce unmanaged renewals, support self-service software access, strengthen CMDB alignment, and improve leadership visibility through reliable reporting.The role also requires curiosity and a commitment to keeping up with evolving technology, including SAM platforms, SaaS management tools, Flexera capabilities, automation, AI-enabled productivity tools, software metering, entitlement normalization, CMDB integration, and software governance best practices. In addition to its primary SAM focus, this role provides Hardware Asset Management (HAM) support at the Reston, VA office, including hardware moves, shipping/receiving coordination, inventory reviews, device recovery efforts, and related physical asset activities.

Job Duties & Responsibilities

• Software Asset Lifecycle Operations and Data Accuracy
• Maintain accurate software asset records across the full lifecycle, including intake, procurement support, approval, assignment, renewal, reclamation, retirement, and compliance review.
• Track software ownership, application owner, vendor, license type, entitlement, subscription term, renewal date, usage status, contract status, and related software asset information.
• Perform software asset reconciliation and resolve data discrepancies across systems, reports, tickets, vendor records, procurement files, contract records, CMDB records, and usage dashboards.
• Analyze software asset data to identify trends, risks, gaps, unused licenses, duplicate tools, upcoming renewals, compliance issues, and opportunities for optimization.
• Support software lifecycle stages, including request, approval, procurement support, provisioning coordination, license assignment, renewal, reclamation, retirement, and exception handling.
• Execute and improve processes related to software asset management, software catalog accuracy, license compliance, renewal readiness, and lifecycle governance.
• Support end users, managers, application owners, and support teams with software asset-related inquiries, ticket updates, entitlement questions, and escalation support.

• Software Licensing, Renewals, Compliance, and Optimization
• Track software licenses, subscriptions, entitlements, renewals, service agreements, contracts, maintenance terms, and vendor obligations.
• Perform software license reconciliation, normalization, usage analysis, entitlement validation, and compliance review activities.
• Monitor upcoming renewals and partner with Procurement, Finance, Legal, Security, application owners, and vendors to support timely renewal decisions.
• Identify underused, unused, duplicate, expired, over-provisioned, or non-compliant software assets and recommend corrective actions.
• Support software reclamation efforts by identifying inactive users, validating license usage, coordinating removal or reassignment, and updating software records.
• Support software request processes by confirming license availability, approval requirements, compliance restrictions, and assignment status.

• Audit, Compliance, Reporting, Vendor Governance, and CMDB Alignment
• Support software audit readiness through evidence gathering, license reconciliation, exception tracking, control validation, and reporting.
• Perform SLA Health Checks and remediation follow-up for software asset control gaps, entitlement discrepancies, renewal risks, and compliance exceptions.
• Generate recurring reports on software inventory, license utilization, renewal status, entitlement accuracy, vendor performance, billing accuracy, compliance status, and software exceptions.
• Support vendor governance activities, including software catalog maintenance, contract review, renewal support, invoice validation, billing accuracy review, and vendor performance reporting.
• Help ensure software asset data supports financial stewardship, risk management, audit readiness, vendor accountability, lifecycle planning, and operational decision-making.
• Support CMDB alignment by improving data quality across employee, software entitlement, application ownership, vendor, lifecycle, contract, and access-relevant software records.
• Monitor software asset trends to identify risks related to unmanaged applications, shadow IT, unused licenses, upcoming renewals, non-compliant software, and data quality gaps.
• Partner with ITAM leadership and cross-functional teams to improve software governance, reporting accuracy, compliance confidence, and renewal planning.

• Process Improvement, Automation, Technology Learning, and Team Collaboration
• Provide meaningful contributions to team discussions related to software process improvement, operational strategy, technology adoption, asset governance, and future-state SAM modernization.
• Identify opportunities to streamline software requests, approval, renewal, reclamation, reporting, compliance, and vendor governance workflows.
• Support improvements to Jira, ITSM platforms, CMDB, reporting dashboards, software discovery tools, SaaS management tools, vendor reports, and future Software Asset Management platform capabilities.
• Stay current with software asset management best practices, automation, AI-enabled tools, SaaS management trends, license optimization practices, CMDB practices, and emerging workplace technology.
• Contribute ideas, documentation, standard operating procedures, knowledge articles, and peer support that advance continuous improvement across SAM operations.
• Communicate effectively, build strong relationships, and help resolve software asset issues collaboratively across ITAM, Procurement, Finance, Security, Legal, Workforce, Endpoint, Support Center, Product, application owners, and vendor teams.
• Support a culture of accountability, continuous improvement, customer service, and operational excellence across Software Asset Management.

• Required Skills & Experience
• Bachelor's degree preferred, or equivalent experience, in software asset management, technology operations, internal customer support, procurement, licensing, vendor management, or related fields, along with 5-7+ years of experience supporting software asset management, software licensing, SaaS administration, renewal coordination, entitlement tracking, procurement coordination, vendor coordination, or internal technology support.
• Strong experience managing software records across the full asset lifecycle, including request, approval, procurement support, assignment, renewal, reclamation, retirement, and compliance review.
• Ability to analyze software asset data, identify discrepancies, resolve entitlement gaps, document findings, recommend improvements, and follow through on corrective actions.
• Experience supporting software request, renewal, reclamation, and compliance processes, including usage review, license reassignment, inactive user cleanup, and escalation of renewal or compliance risks.
• Ability to work collaboratively and tactfully with vendors, suppliers, internal customers, managers, ITAM, Procurement, Finance, Security, Legal, Workforce, Endpoint, Support Center, Product, application owners, and other cross-functional partners.
• Curiosity and enthusiasm for learning emerging software asset management practices, automation tools, AI-enabled solutions, CMDB practices, SaaS management platforms, software discovery tools, and industry best practices.
• Exposure to, or experience supporting, AI-enabled automation, workflow orchestration, or agentic tools within operational or software asset management processes -including understanding the importance of human oversight, data quality, security, privacy, governance, and measurable business outcomes when these solutions are applied.
• Experience with hardware asset management activities, including inventory tracking, device assignment, deployment, refresh, return, recovery, reuse, and disposition, is a plus.