IT Trainer (Information Systems / Business Analyst III) #26120

Job Responsibilities

The Information Systems / Business Analyst III serves as the College's primary resource for technology and artificial intelligence (AI) training and adoption. This position develops, delivers, and continuously improves training programs that support enterprise technologies, digital workplace initiatives, and emerging technologies. Working collaboratively with Information Technology staff, college departments, and leadership, the Business Analyst promotes technology proficiency, digital literacy, and the effective use of enterprise systems to enhance productivity and support institutional priorities.

Key Responsibilities Include

• Develop, design, and maintain technology training materials, job aids, presentations, videos, guides, and other learning resources that support enterprise applications and digital workplace technologies. Utilize AI tools and emerging technologies to enhance training content and learning outcomes.
• Plan, coordinate, and deliver instructor-led, virtual, and self-paced training programs that support the adoption and effective use of enterprise technologies, software applications, and digital workplace tools.
• Assess organizational training needs and collaborate with departments to identify knowledge gaps, recommend learning solutions, and support technology adoption initiatives across the college.
• Research, evaluate, and monitor emerging technologies, industry trends, and advancements in artificial intelligence to identify opportunities for training, professional development, and organizational improvement.
• Update and enhance training programs and instructional materials to ensure content remains current, relevant, and aligned with evolving business needs, technology initiatives, and industry best practices.
• Develop, maintain, and adhere to institutional documentation standards, operational procedures, technical standards, and security requirements. Support change management, knowledge-sharing, and continuous improvement initiatives within Information Technology.
• Collaborate with faculty, staff, students, vendors, and external partners to understand business needs and identify opportunities to improve processes and technology utilization through training and education.
• Provide exceptional customer service and serve as a technology learning resource for the college community while promoting a positive, service-oriented culture.
• Perform other duties as assigned.

Minimum And Additional Requirements

This position requires a bachelor's degree in computer science or a related field and experience in computer system development and modification. Relevant experience may be substituted for the bachelor's degree on a year-for-year basis.

Preferred Qualifications

• Experience developing and delivering technology training programs for diverse audiences.
• Experience creating instructional materials, training guides, videos, presentations, job aids, and other learning resources.
• Knowledge of adult learning principles, instructional design methodologies, and training best practices.
• Experience supporting enterprise applications, digital workplace technologies, or information technology initiatives.
• Knowledge of artificial intelligence tools and technologies and their practical application in workplace productivity and learning environments.
• Experience presenting information and delivering training in classroom, virtual, and self-paced learning environments.
• Strong analytical, problem-solving, organizational, and project management skills.
• Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical audiences.
• Ability to work independently, manage multiple priorities, and collaborate effectively with faculty, staff, students, vendors, and technology professionals

Benefits For State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.

01

TTC: Applicants must complete the SC State Jobs Employment Application online. Resumes are NOT reviewed for qualifications. A resume may be attached, but not substituted for completing salary and work history or education and reference sections of the employment application. Incomplete applications will not be accepted. Is your application complete and reflects the minimum qualifications?

• Yes
• No

02

TTC: Are you currently employed with Trident Technical College?

• Yes: Full-Time Faculty
• Yes: Full-Time Staff
• Yes: Part-time Adjunct Faculty
• Yes: Part-time Staff
• Yes: Other
• No: Not currently employed with TTC

03

TTC: Please note that applicants must submit transcripts (Unofficial transcripts are acceptable) to be considered for this position. International transcripts must be evaluated through the World Education Services (WES). Are graduate transcripts attached for review? Please include transcripts to ensure consideration for adjunct opportunities. Unofficial transcripts may be attached, mailed to (Human Resources, PO Box 118067 Charleston, SC 29423), or faxed to 843.574.6682 to the Human Resources Office.

• Yes
• No
• Current TTC employee/Transcripts are on File

04

TTC: Where did you see this position advertised? (Check all that apply)

• TTC Website
• TTC Employee Referral
• State Website
• Post and Courier
• Inside Higher Ed
• Social Media
• Linked In
• Talent Search
• Other
• Required Question