IT Support Analyst

This opportunity is set up as a 6 month contract with potential to extend and is an on-site position 5 days per week in Montgomery, IL.

• Minimum Qualifications
• Associate's degree in IT or related field, or 3-5+ years related IT experience.
• Experience supporting users in a manufacturing or plant/distribution environment preferred.
• Technical Skills: Office 365, Active Directory, Imaging, End User Support, SCCM, Windows 10/11, Basic Networking (TCP/IP / LAN / Wi-Fi), ITSM Ticketing Systems, Zebra Printers / Label Systems, RF Scanners
• Preferred: SAP or Epicor (basic familiarity), Druva InSync backup tools, VMware, Predator / DNC Software.
• Ability to work independently and execute tasks with minimal supervision under site IT lead direction.

• Primary Responsibilities
• Deliver front-line support for Windows endpoints, O365, Zebra printers/labels, RF scanners, and common peripherals; escalate per help chain and document repeatable fixes.
• Manage ticket queues and end user requests through the ITSM system; ensure timely resolution and accurate ticket documentation per site SLA expectations.
• Image and provision devices via SCCM (System Center Configuration Manager) is a powerful Microsoft management tool used by IT support and systems teams to remotely manage, update, and troubleshoot computers across an organization. It acts as a central hub for handling software distribution, operating system deployments, and security patching; perform data transfer and profile setup; enforce endpoint hardening per security standards.
• Administer basic Active Directory user and group tasks (create/modify/disable); manage printer queues/shares; assist with Wi-Fi/LAN connectivity checks.
• Support site applications and infrastructure under guidance, including exposure to SAP, Epicor, VMware/Veeam, and proprietary business systems (including IT Matrix-managed applications and custom reporting environments).
• Assist with change control documentation and ensure all site changes are logged and approved per the client’s change management process.
• Maintain accurate documentation: ticket notes and device inventory.
• Communicate clearly with non-technical plant floor users; model customer service, safety, compliance, and policy adherence consistent with the client’s IT standards.

• Physical and Safety Requirements
• Ability to work on the plant/production floor; adhere to all client safety protocols including PPE requirements.
• Ability to lift and move IT equipment (up to 45 lbs.).

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

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