Insights & Experience Analyst

• Job title: Insights & Experience Analyst
• Location: San Jose, CA /Remote Work
• Long Term Contract

Job Description:

• Key Responsibilities
• Partner with the Senior Product Manager to support Total Experience strategy and execution
• Gather, analyze, and synthesize customer feedback, product data, and research insights to identify trends and improvement opportunities
• Engage with customers and stakeholders to understand pain points and recommend solutions
• Translate insights into actionable recommendations and product enhancements
• Identify and prioritize high-value use cases that drive measurable business impact
• Design and build dashboards, reports, and surveys (Qualtrics or similar tools) to support research and decision-making
• Work cross-functionally with Product, Engineering, UX, and Operations teams
• Monitor product experience metrics and continuously improve customer journeys
• Support ongoing feedback loops to ensure continuous product optimization
• Required Qualifications
• 4–8 years of experience in Insights Analyst / Experience Analyst / Product Analyst / Business Analyst roles
• Strong analytical and data-driven mindset with experience in interpreting large datasets
• Experience working in enterprise environments with multiple stakeholders
• Hands-on experience with Qualtrics (or similar survey & experience platforms)
• Experience creating dashboards and reporting solutions (Power BI, Tableau, etc.)
• Strong ability to translate customer insights into business and product recommendations
• Preferred Qualifications
• Experience with Total Experience (TX), Customer Experience (CX), or Employee Experience (EX) initiatives
• Working knowledge of ServiceNow (ITSM / HRSD or similar modules)
• Familiarity with product analytics, research frameworks, and UX methodologies
• Experience working in Agile environments

• Key Competencies
• Customer-Centric Thinking
• Analytical & Insight Generation
• Problem Solving & Critical Thinking
• Stakeholder Management
• Data Visualization & Storytelling