Key Responsibilities
Partner with the Senior Product Manager to support Total Experience strategy and execution
Gather, analyze, and synthesize customer feedback, product data, and research insights to identify trends and improvement opportunities
Engage with customers and stakeholders to understand pain points and recommend solutions
Translate insights into actionable recommendations and product enhancements
Identify and prioritize high-value use cases that drive measurable business impact
Design and build dashboards, reports, and surveys (Qualtrics or similar tools) to support research and decision-making
Work cross-functionally with Product, Engineering, UX, and Operations teams
Monitor product experience metrics and continuously improve customer journeys
Support ongoing feedback loops to ensure continuous product optimization

Required Qualifications
4–8 years of experience in Insights Analyst / Experience Analyst / Product Analyst / Business Analyst roles
Strong analytical and data-driven mindset with experience in interpreting large datasets
Experience working in enterprise environments with multiple stakeholders
Hands-on experience with Qualtrics (or similar survey & experience platforms)
Experience creating dashboards and reporting solutions (Power BI, Tableau, etc.)
Strong ability to translate customer insights into business and product recommendations

Preferred Qualifications
Experience with Total Experience (TX), Customer Experience (CX), or Employee Experience (EX) initiatives
Working knowledge of ServiceNow (ITSM / HRSD or similar modules)
Familiarity with product analytics, research frameworks, and UX methodologies
Experience working in Agile environments

Insights & Experience Analyst (PST Candidates)

Similar Analytics Jobs