Service Availability Representative I
📍 London, ON (100% Onsite)
🆔 Job ID: 58104
📅 Contract Duration: July 6, 2026 – July 4, 2028 (2 Years)
🔁 Potential for Conversion: Yes
About the Role
We are currently hiring Service Availability Representatives I to join a fast-paced, 24/7 technical support team. In this role, you will provide first-level IT support to colleagues, ensuring critical systems and services remain available and operational.
This is an excellent opportunity for someone with technical call center experience, strong customer service skills, and a passion for troubleshooting and problem-solving.
Work Schedule
Rotational shifts (change every 2 weeks)
24x7x365 coverage (including evenings, weekends, and overnight shifts)
Must be available for all shift types
💡 Note:
No time off permitted during the first week of training
Limited time off during weeks 2–4 (manager approval required)
Maximum 3 weeks off annually (pre-approved)
Compensation
Day Shift: $21.50/hour
Evening Shift (after 9 PM): $22.36/hour
Overnight Shift: $22.94/hour
4% vacation pay
Key Responsibilities
Respond to inbound calls and emails from internal users
Troubleshoot and resolve technical issues at first contact
Accurately document incidents using ticketing systems
Escalate complex issues and follow up to resolution
Identify trends, outages, and improvement opportunities
Maintain knowledge of systems, tools, and processes
Deliver consistent, high-quality customer service
Must-Have Qualifications
✅ High School Diploma
✅ 1+ year of experience in:
Technical support or IT-related role
Customer service (preferably call center environment)
✅ Strong technical skills, including:
Knowledge of Microsoft Office 365 (Word, Excel, PowerPoint, OneNote)
Basic understanding of PC hardware and components
Ability to type 35+ WPM
✅ Other key skills:
Excellent communication and interpersonal skills
Strong problem-solving abilities
Ability to multitask and work in a fast-paced environment
Team-oriented but capable of working independently
Nice-to-Have
➕ Experience with ticketing tools
➕ Technical diploma, degree, or IT certification
What Makes You a Great Fit
Quick learner with strong attention to detail
Tech-savvy and comfortable navigating multiple systems
Customer-focused mindset with a proactive approach
Able to handle high-volume support requests
Hiring Process
2 rounds of onsite interviews:
Technical & communication assessment
Full interview
🚀 Interviews begin ASAP
Important Notes for Applicants
Please explain any employment gaps in your resume
Confirm your location (London, ON) clearly in your application
Candidates must be eligible to work fully onsite
If you're looking to advance your IT support career in a dynamic, collaborative environment, we encourage you to apply today!
Use AI for Hiring: Our recruitment process for this role includes the use of AI-based tools to help evaluate candidate qualifications and screen applications.
Why Kelly?
At Kelly®, we’re committed to finding rewarding opportunities that help you thrive—both professionally and personally. We partner with leading organizations across industries, connecting talented individuals to roles that fit their skills, interests, and goals. As part of the Kelly team, you’ll have access to a diverse network, ongoing career support, and resources to help you succeed. We value inclusion, respect, and work-life balance, and we offer competitive pay and benefits. Join us and discover what’s next for your career!

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