Field Service Analyst 1 - Part Time

Job Summary

This position supports end user devices and provides technical support. A strong background in technical support, customer service and understanding of client-server relationships, networking, and diverse hardware devices is required for satisfactory results in this position.

Essential Functions Of The Role

• Familiarity with remote monitoring and control tools used in audio-visual environments, including the ability to remotely monitor and manage classroom equipment when required.
• Working knowledge of Microsoft Windows and Microsoft Office applications, with the ability to effectively utilize approved remote support tools to diagnose and resolve end-user issues.
• Provides liaison support with Information Technology and Audio-Visual vendors and contractors, ensuring the support of managed services in assigned areas.
• Interfaces with users through training, education, tutorials, and problem resolution in a classroom environment.
• Coordinates and communicates effectively with others to complete assigned work.
• Performs troubleshooting of technical office equipment and peripherals, including telephony, printer configuration, scanners, and applicable hospital or research equipment.
• This role supports the classroom and the technology in it — not identity, access, or backend systems.
• Performs other duties as assigned or required.
• This role is 100% onsite support.

Key Success Factors

• Advanced computer troubleshooting skills, problem solving abilities, ability to support logical thinking and conclusions.
• Effectively provide audience appropriate communication.
• Professional attitude, dress and customer service skills.
• Strong teamwork and collaboration skills.
• Two or more years of experience in an Information Technology position required.

Ideal Schedule

Monday, Wednesday, Friday (7:30AM - 12:30PM)

Benefits

Our competitive benefits package includes the following

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level

Qualifications

• EDUCATION - Associate's or 2 years of work experience above the minimum qualification
• EXPERIENCE - 2 Years of Experience
• CERTIFICATION/LICENSE/REGISTRATION - Drivers License (TXDL): If moving from out of state must obtain valid TX DL within 90 days of hire.